Medical Assistant - Call Center

Vista Chamber of Commerce; Vista (CA); On-site; Full time

Job summary

A leading health care provider in Vista, CA, is seeking a dedicated Medical Assistant for their Call Center. The role involves supporting patient inquiries, managing communications, and ensuring accurate documentation. Ideal candidates will have a Clinical Medical Assistant Certificate, bilingual skills, and experience in a clinical setting. Join a passionate team committed to community health and access to quality services.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Accounts

403(B) Plan

Qualifications

• Clinical Medical Assistant Certificate required.
• Bilingual in English and Spanish is a must.
• 1 year back office experience preferred.

Responsibilities

• Serve as a liaison to the patient’s primary care team.
• Provide results for labs and imaging studies.
• Assist in scheduling appointments.

Skills

Bilingual English/Spanish

Emergency response capability

Good knowledge of general back office procedures

Good comprehensive knowledge of medical terminology

Education

High school graduate or equivalent

Clinical Medical Assistant Certificate

Tools

Microsoft Office

Job description

Join to apply for the Medical Assistant - Call Center role at Vista Community Clinic

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Join to apply for the Medical Assistant - Call Center role at Vista Community Clinic

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are dedicated, motivated, enthusiastic team players making a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.

Support the Call Center by serving as a liaison to the patient’s primary care team, helping address or appropriately route any medical inquiries received from the patient or provider. Act as main contact for providers and entities that communicate with the Call Center. Support the Call Center in regular duties during periods of low demand of primary responsibilities.

• Provide results for labs and imaging studies upon patient request
• Monitor, respond or route medical questions received through the Patient Portal and provider line
• Ensure proper, concise and accurate documentation of conversations held with patients over the above modes.
• Communicate with the patient’s care team by phone or tasking thru NextGen
• Support the patient care team by relaying messages documented in NextGen
• Provide counseling, care and follow-up instructions, health education and materials to patients as instructed by provider
• Provide confidential, culturally sensitive and appropriate language translation between the patient and nurses/providers
• Maintain electronic patient records to ensure completeness and accuracy of information
• Review, perform and schedule preventable health maintenance per schedule
• Answer incoming calls received at the Call Center in a professional, courteous and efficient manner
• Assist in scheduling/rescheduling/cancelling of appointments for all sites and departments
• Ensure demographic data is accurate and current
• Enter insurance information and run eligibility to ensure that patients have active insurance prior to their appointment
  
  
  

Minimum

• High school graduate or equivalent
• Clinical Medical Assistant Certificate from an approved school or hospital including externship verification of 6 months’ clinical
  
  
  

(back office) MA experience may be submitted in lieu of externship)

• Bilingual English/Spanish
• Current CPR certification
• Phlebotomy experience
  
  
  

Preferred

• Minimum one year back office experience in a clinical environment
• Phlebotomy certification
  
  
  

Required Skills/Knowledge/Abilities

• Good knowledge of general back office procedures, such as taking vitals, performing venipuncture, administering immunizations, etc
• Good comprehensive knowledge of medical terminology in English and Spanish
• Emergency response capability for possible crisis situations
• Experience/familiarity with computers, Microsoft Office products (Word/Excel), business e-mail communication systems and internet search capabilities
  
  
  

Pay Range

• $23.00 - $25.00 DOE

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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