Medical Assistant - Behavioral Health

Saint Luke's; Kansas City (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Saint Luke's Behavioral Health Plaza seeks a compassionate Medical Assistant to support care coordination and medication workflow in a predominantly virtual outpatient setting. You will assist psychiatrists and nurse practitioners, manage MyChart messages, and help with prior authorizations and documentation.

The role emphasizes administrative coordination over hands-on clinical procedures, with a focus on Epic, patient communication, and structured workflows in a fast-paced clinic environment.

Qualifications

• Less than 1 year experience in medical support or MA role.
• Basic Life Support (BLS) certification from American Heart Association or Red Cross.

Responsibilities

• Manage high volume MyChart messages, calls, and faxes.
• Process medication refill requests via Epic and advise patients.
• Prepare and submit prior authorizations for psychiatric meds and procedures (ECT).
• Assist with FMLA, disability, school, and work documentation.
• Draft and send patient letters and forms.
• Coordinate communication between patients, providers, pharmacies, and insurers.
• Support providers by keeping clinic workflows organized and efficient.

Skills

Care coordination

Patient communication

Documentation

Organization

Multitasking

Provide patient advocacy

Tools

Epic

MyChart

Job description

Medical Assistant - Behavioral Health (Plaza)

Make a Difference in Behavioral Health Care

Saint Luke's is seeking a compassionate, detail-oriented Medical Assistant to join our Behavioral Health team at the Plaza. This unique role offers the opportunity to support patients and providers through care coordination, communication, and medication management in a fast-paced outpatient behavioral health environment.

If you enjoy organization, patient advocacy, and working behind the scenes to improve patient care, this may be the perfect fit for you.

About The Behavioral Health Clinic

This Medical Assistant role functions differently than a traditional hands-on clinic MA position.

Approximately 85% of patient visits are conducted virtually, and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than direct patient care or clinical procedures.

In this role, you'll support psychiatrists and psychiatric nurse practitioners while helping patients navigate their mental health care journey.

What You'll Do

• Managing a high volume of MyChart messages, phone calls, and faxes
• Processing medication refill requests and patient advice requests through Epic
• Preparing and submitting prior authorizations for psychiatric medications and procedures, including ECT
• Assisting with FMLA, disability, school, and work-related documentation
• Drafting and sending patient letters and forms
• Coordinating communication between patients, providers, pharmacies, and insurance companies
• Supporting providers by keeping clinical workflows organized and moving efficiently

Clinical Environment

While this position is based in the clinic, direct patient contact is limited.

When Patients Are Seen In Person, Medical Assistants Typically

• Obtain vital signs
• Update patient information
• Support basic clinic workflows

This Clinic Does Not Routinely Perform

• Injections
• Lab draws
• Procedural assisting

This role is ideal for individuals who enjoy administrative and coordination-focused responsibilities over hands-on clinical procedures.

Who Is Most Successful in This Role?

• Care coordination
• Patient communication
• Working within Epic and electronic health records
• Detailed documentationOrganization and multitasking
• Supporting behavioral health patients

Experience with or an interest in mental health is highly beneficial.

Candidates seeking a procedure-heavy Medical Assistant position may not find this role to be the best fit.

Why Saint Luke's?

At Saint Luke's, we believe in creating a collaborative environment while continuously seeking innovative ways to improve patient care. Our employees are supported through competitive compensation, comprehensive benefits, career development opportunities, and a culture focused on compassion and excellence.

Job Requirements

Applicable Experience:

• Less than 1 year
• Basic Life Support - American Heart Association or Red Cross

Job Details

• Full Time
• Day (United States of America)