Medical Assistant - Behavioral Health

Saint Luke's Health System; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

None

Job summary

Saint Luke's Health System is seeking a Medical Assistant for Behavioral Health in the Plaza area. This role emphasizes care coordination and patient communication, with most visits conducted virtually and limited direct patient contact.

You will support psychiatrists and psychiatric nurse practitioners, manage communications, and assist with authorization and documentation processes within Epic.

Qualifications

• Experience with mental health or interest is beneficial.
• Certified in Basic Life Support (BLS) is required.
• Strong care coordination and patient communication skills.
• Proficiency with Epic or electronic health records.

Responsibilities

• Manage high volume MyChart messages, phone calls, and faxes.
• Process medication refill requests and patient advice via Epic.
• Prepare and submit prior authorizations for psychiatric medications/procedures.
• Assist with FMLA, disability, school, and work-related documentation.
• Draft and send patient letters and forms.
• Coordinate communication between patients, providers, pharmacies and insurers.

Job description

Medical Assistant - Behavioral Health (Plaza)

Make a Difference in Behavioral Health Care

About the Behavioral Health Clinic

This Medical Assistant role functions differently than a traditional hands-on clinic MA position. Approximately 85% of patient visits are conducted virtually, and the majority of daily work is focused on care coordination, patient communication, and medication workflow rather than direct patient care or clinical procedures. In this role, you'll support psychiatrists and psychiatric nurse practitioners while helping patients navigate their mental health care journey.

What You'll Do

• Managing a high volume of MyChart messages, phone calls, and faxes
• Processing medication refill requests and patient advice requests through Epic
• Preparing and submitting prior authorizations for psychiatric medications and procedures, including ECT
• Assisting with FMLA, disability, school, and work-related documentation
• Drafting and sending patient letters and forms
• Coordinating communication between patients, providers, pharmacies, and insurance companies
• Supporting providers by keeping clinical workflows organized and moving efficiently

Clinical Environment

While this position is based in the clinic, direct patient contact is limited.

When patients are seen in person, Medical Assistants typically:

• Obtain vital signs
• Update patient information
• Support basic clinic workflows

This clinic does not routinely perform:

• Injections
• Lab draws
• Procedural assisting

Who Is Most Successful in This Role?

• Care coordination
• Patient communication
• Working within Epic and electronic health records
• Detailed documentation
• Organization and multitasking
• Supporting behavioral health patients

Experience with or an interest in mental health is highly beneficial. Candidates seeking a procedure-heavy Medical Assistant position may not find this role to be the best fit.

Why Saint Luke's?

At Saint Luke's, we believe in creating a collaborative environment while continuously seeking innovative ways to improve patient care.

Our employees are supported through competitive compensation, comprehensive benefits, career development opportunities, and a culture focused on compassion and excellence.

Job Requirements

Applicable Experience: Less than 1 year

Basic Life Support - American Heart Association or Red Cross

Job Details Full Time Day (United States of America) Saint Luke's Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke's offers: http://www.saintlukeskc.org/about-saint-lukes