Medical Assistant

Rosecrance Inc.; Rockford (IL); On-site; Full time

Job summary

Join a leading behavioral health organization as a Client Supervisor, where you'll support psychiatric care and ensure client well-being. This role involves supervising clients, coordinating care, and maintaining compliance in a safe environment. With a focus on compassion and professionalism, you'll be part of a dedicated team committed to fostering recovery and transforming lives. Enjoy a supportive work culture with comprehensive benefits, including a sign-on bonus and opportunities for professional growth.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer match

Tuition assistance

Paid Time Off

Referral program

Wellness plan

Qualifications

• One year of addiction treatment experience or equivalent.
• Certified as a CMA.
• Valid Illinois driver's license.

Responsibilities

• Directly supervise clients and assist psychiatric providers.
• Coordinate psychiatric appointments and follow-up sessions.
• Document client health history and responses to medication.

Skills

Behavioral Management

Communication

Education

High School Diploma or GED

Tools

CPR Certification

First-Aid Training

Job description

Our job is hope.

Join a purpose-driven community of champions

Sign on bonus of $2,000 paid out within your first 9 months!

Position Purpose: Directly supervise clients while assisting psychiatric providers and nursing with client health history/assessment at psychiatric appointments. Rooming of clients prior to provider appointments. Organization and completion of medication prior authorizations. Provide continuity of program services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

The Triage Program and the Crisis Residential Unit are closely linked programs that are logically and efficiently offered under one roof. These programs are designed to provide an immediate response to individuals experiencing a psychiatric crisis.

Job Requirements:

High School Diploma or GED and one year of addiction treatment experience or an equivalent combination of education, training, and experience
Certified as a CMA
Cardiopulmonary-resuscitation (CPR) and First-Aid training complete within three months
Experience utilizing behavioral management techniques
Ability to lead discussion and educational presentations
Valid Illinois driver's license and ability to meet agency insurance requirements
Belief in the mission and vision of Rosecrance

Essential Responsibilities:

Adhere to prescribed work hours set by leadership and fulfill additional hours as necessary to complete assigned responsibilities.
Record and respond to calls, check records for compliance and insurance prior to scheduling appointments and determine appropriate platform to be used.
Schedule client follow-up sessions promptly after their psychiatric appointments, as deemed suitable and necessary.
Coordinate psychiatric appointments for clients in collaboration with direct care staff.
Ensure that all psychiatric appointments are fully booked to achieve a 100% appointment fill rate.
Maintain accurate and up to date logs for clients with approved scheduling and ensure notification is in the chart to allow for accurate and timely scheduling of follow-up psychiatry
Maintain accurate and up to date logs for clients for whom approval to Physician Services only has been deemed
Coordinate continuity of care across facilities by proactively obtaining hospital discharge documentation or other pertinent collateral information from external sources ahead of clients’ scheduled psychiatry appointments.
Offer clerical assistance to medical leadership, including the entry of note templates for psychiatric providers.
Follow up on unposted or draft notes for psychiatric providers, addressing the matter as necessary, or informing the provider if required.
Provide backup coverage for medical staff within the medical suite.
Conduct client health history assessments, assist with vital sign assessments, and provide reports to psychiatric providers prior to appointments.
Transcribe medical
Provide follow up communication to clients with ongoing medical
Monitor and document client’s response to medication and report any notable response immediately.
Document pertinent information daily in the electronic health record based on observations and involvement with the clients as
Act as an advocate for all clients and report all physical/psychological concerns to the medical and clinical
Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
Collaborate with medical records team to ensure chart compliance as
Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of
Deliver exceptional customer service consistently to every
Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing
Assume any additional responsibilities as assigned by leadership.

Schedule: 8hr Shifts (Sunday-Thursday 7:00am-3:30pm)

Pay: Based on education, experience and credentials

$18.93

Shift differentials: Additional pay based on regularly scheduled shift hours

Work Location: Rosecrance Mulberry Center– Rockford, IL.

Onsite

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

Salary based on education, experience, and credentials
Medical, dental, and vision insurance with multiple plan options to meet your needs
401(k) plan with employer match and discretionary employer contribution
Group Life Insurance including LTD and AD&D
Tuition assistance and licensure/certification reimbursement
Paid Time Off, sick time, bereavement leave
Referral program earning up to $1,000 per hire!
Wellness plan with certain facilities offering an on-site gym
Daily pay available through financial wellness provider: UKG Wallet

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Partnerships:

Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.