Medical Assistant

LifeStance Health; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider dedicated to unifying mental and physical health services. As a Medical Assistant, you'll play a vital role in enhancing patient experiences and supporting clinicians in a dynamic environment. Your responsibilities will include managing patient interactions, documenting vital information, and ensuring a positive atmosphere in the clinic. This is an exciting opportunity to be part of a rapidly growing organization that values compassion, collaboration, and diversity. If you are passionate about making a difference in the healthcare sector, this role is perfect for you.

Qualifications

• 1+ year of experience as a Medical Assistant preferred.
• Ability to work independently and as a team member.

Responsibilities

• Provide exceptional customer service and manage patient needs.
• Perform and record patient vitals in electronic health record.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

HIPAA Compliance

Education

High School Diploma or Equivalent

Medical Assistant Training Program or Associate's Degree

Tools

Microsoft Office

Electronic Medical Records (EMRs)

Job description

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

ROLE OVERVIEW:

We are looking for an ambitious Medical Assistant who is passionate about playing a critical role in a company poised to innovate the healthcare services sector and reach stratospheric levels of growth and success. You should be customer centric, enjoy challenges, and possess a proactive, entrepreneurial approach to getting things done.

COMPENSATION:

$20 - $21/hour

LOCATION:

4013 NW Expressway Suite 105, Oklahoma City, OK 73116

DUTIES & RESPONSIBILITIES:

1. Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
2. Provide exceptional customer service, responding quickly and appropriately to patient needs, and manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
3. Handle urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
4. Maintain a pleasant, secure, and motivational working environment in the Practice.
5. Perform and record patient vitals; document as appropriate in electronic health record.
6. Process prior authorizations for patient medications.
7. Support patients in setting up medications for self-administration, verifying accuracy with attention to detail.
8. Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA).
9. Facilitate communication as needed between the patient, medical staff, and the patient’s pharmacy.
10. Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc.
11. Ensure accuracy of patient pharmacy information in the medical record.
12. Interact and participate in interdisciplinary staff meetings and day-to-day functioning of clinic.
13. Perform urine screens as ordered.
14. Handle and prepare specimens for processing by outside laboratory service.

SKILLS & EXPERIENCE:

1. High school or equivalent required.
2. Completion of a Medical Assistant training program or Associates Degree in applied science field preferred.
3. 1+ year of experience as a Medical Assistant preferred.
4. Registered (RMA) or Certified Medical Assistant (CMA) preferred.
5. Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
6. Ability to work independently and as a team member.
7. Strong communication skills, both written and verbal.
8. Proficient in using Computer Software Applications (Microsoft Office & EMRs).
9. Comfortable handling sensitive and confidential information (HIPAA).
10. Comfortable with ambiguity and a willingness to work with a high degree of autonomy in a fast-paced environment and meet critical deadlines.
11. Highly organized with strong attention to detail and accuracy.
12. Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents, and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision:

A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission:

To help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare.

Our Values:

1. Delivering Compassion - We care for people unconditionally and act with empathy always.
2. Building Relationships - We are collaborative, building enduring relationships to achieve more together.
3. Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Learn more at www.lifestance.com.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Health Care Provider

Industries

Software Development