Medical Assistant

Rosecrance Behavioral Health; Chicago (IL); On-site; USD 3,171,000 - 3,401,000; Full time

Benefits offered by this job

Medical, dental, vision Insurance

401(k) with employer match

Paid Time Off

Tuition assistance and licensure/cert

Referral program up to $1,000

On-site gym discounts

Job summary

Rosecrance Behavioral Health is seeking a dedicated team member to directly supervise clients during psychiatric appointments and support providers with health histories and assessments. You will manage medication authorizations and maintain safe, ethical care within regulatory standards.

Responsibilities include documenting vital signs, transcribing orders, and assisting with Spravato and TMS as needed. Join a mission-driven team focused on hope and recovery at our River North site.

Qualifications

• High School Diploma or GED and 1 year addiction treatment experience or equivalent
• Certified as a CNA, CMA, EMT or greater
• CPR and First-Aid training complete within 3 months
• Experience utilizing behavioral management techniques
• Ability to lead discussion and educational presentations
• Valid Illinois driver’s license and ability to meet agency insurance requirements
• Belief in the mission and vision of Rosecrance

Responsibilities

• Work hours prescribed by supervisor and be available to work additional hours when necessary.
• Conduct client health history/assessments, and report to psychiatric provider prior to appointment.
• Transcribe medication orders, and relay orders to the patient’s pharmacy when necessary.
• Assist with vital signs assessments.
• Administer Spravato treatments and TMS sessions according to provider protocols, ensuring patient safety and response monitoring as a back-up as needed.
• Provide follow-up communication to clients with ongoing medical concerns.
• Provide virtual support to other Rosecrance locations as needed.
• Monitor and document client’s response to medication and report any notable response immediately.
• Act as an advocate for all clients and report concerns to medical and clinical staff.
• Facilitate communication between clinical and medical staff.
• Provide client education on medications, physical health, mental health and substance abuse issues.
• Schedule clients for follow-up medical appointments.
• Assist with preparing clients for medical consultation.
• Document pertinent information daily in the EHR.
• Serve as a member of the Office Support Services team and participate in all team meetings and activities.
• Attend all scheduled meetings of psychiatric providers as designated.
• Comply with Rosecrance Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for staff, clients and customers; maintain positive guest relations.
• Assume additional responsibilities as assigned.

Skills

High School Diploma or GED + addiction

CNA CMA EMT or greater

CPR & First-Aid within 3 months

Behavioral management techniques

Lead discussion & education

Valid IL driver's license

Mission alignment

Job description

Become a champion of hope

At Rosecrance we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Purpose

Directly supervise clients during psychiatric appointments while supporting psychiatric providers in gathering and documenting client health histories and assessments. Manage and complete medication prior authorizations to ensure timely access to necessary treatments. Uphold a high standard of care by delivering program services in an ethical, legal, and professional manner, maintaining a safe and therapeutic environment that aligns with relevant regulatory and accreditation requirements.

Qualifications/Basic Job Requirements

• High School Diploma or GED and one year of addiction treatment experience or an equivalent combination of education, training, and experience
• Certified as a CNA, CMA, EMT or greater
• Cardiopulmonary-resuscitation (CPR) and First-Aid training complete within three months
• Experience utilizing behavioral management techniques
• Ability to lead discussion and educational presentations
• Valid Illinois driver's license and ability to meet agency insurance requirements
• Belief in the mission and vision of Rosecrance

Essential Responsibilities

• Work hours prescribed by supervisor and be available to work additional hours when necessary. Overtime may be required.
• Conduct client health history/assessments, and report to psychiatric provider prior to appointment.
• Transcribe medication orders, and relay orders to the patient’s pharmacy when necessary.
• Assist with vital signs assessments.
• Administer Spravato treatments and Transcranial Magnetic Stimulation (TMS) sessions according to provider protocols, ensuring patient safety and response monitoring as a back-up as needed.
• Provide follow-up communication to clients with ongoing medical concerns.
• Provide virtual support to other Rosecrance locations as needed.
• Monitor and document client’s response to medication and report any notable response immediately.
• Act as an advocate for all clients and report all physical/psychological concerns to the medical and clinical staff.
• Facilitate communication between clinical and medical staff.
• Provide client education in individual and group settings on topics including: medications, physical health, mental health and alcohol and substance abuse issues.
• Schedule clients for follow-up medical appointments when necessary.
• Assist with preparing clients for medical consultation.
• Document pertinent information daily in the EHR based on observations and involvement with the clients as required.
• Serve as a member of the Office Support Services team and participate in all team meetings and activities.
• Attend all scheduled meetings of psychiatric providers as designated.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume any additional responsibilities as assigned.

Schedule

Mon-Fri 8:30am-5pm

Shift

1st

Work Location

Rosecrance River North

Work Mode

Onsite

Compensation & Rewards

Based on education, experience, and credentials

• Starting pay HS/GED - $23.02

Our Benefits

• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Discounts at participating retailers
• Daily pay available through financial wellness provider: UKG Wallet

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).