Team Leader - Community Support Team

Rosecrance Behavioral Health; Rockford (IL); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off

Daily pay through UKG Wallet

Job summary

Rosecrance Ware Center in Rockford, IL seeks a Team Leader for the Community Support Team (CST). You will oversee clinical staff, manage caseloads, and lead groups while ensuring timely documentation and crisis intervention coordination.

Minimum Master's degree in a related field with QMHP preferred; strong crisis management, staff supervision, and communication skills are essential. Valid driver’s license and transportation required; starting pay is $30.57/hour based on education and

Qualifications

• Master's degree or equivalent experience in related field.
• QMHP qualification per Illinois DMH Rule 132 strongly preferred.
• Experience supervising a team in a social service setting preferred.
• Ability to motivate and problem-solve with staff.
• Ability to work with diverse backgrounds and personalities.
• Proficient in crisis intervention and documentation workflows.

Responsibilities

• Manage and supervise daily operations of the clinical team.
• Oversee caseloads, run groups, and act as point person for questions.
• Provide staff training, quality assurance, and supervision.
• Complete documentation within required timeframes and regulatory requirements.
• Participate in monthly and quarterly reports and on-call duties.
• Coordinate services with community resources and ensure client care.

Skills

Crisis intervention

Team leadership

Staff supervision

Documentation

Communication

Problem solving

Diversity sensitivity

Crisis management

Confidentiality

Education

Master's degree in Psychology, Counseling, Social Work, Addiction Studies or related field

QMHP qualification

Tools

Electronic Health Records (EHR)

Computer proficiency

Job description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The CST (Community Support Team) provides but is not limited to case management services, crisis intervention, skills training, documentation within the required time frame, individual counseling, medication monitoring, attends meetings, Q.I. and other duties that are necessary in order to meet the needs of the seriously mentally ill. The Team Leader is responsible for the management and daily supervision of a clinical team. Duties include but are not limited to managing a case load, running groups, deemed point person for questions and problem solving. The team leader will also complete documentation within specified time frames, provide training, quality assurance, staff supervision, administration, and attend required meetings.

Qualifications

• Minimum Master's degree in Psychology, Counseling, Social Work, Addiction Studies or other related field, or equivalent experience and training.
• Must qualify as a QMHP per Illinois Department of Mental Health Rule 132. QMHP strongly preferred.
• Prefer experience in supervising a team in a social service setting.
• Ability to motivate and problem solve with staff.
• Ability to work with persons from diverse backgrounds and personalities.
• Use effective crisis intervention approaches to reduce the impact of increased symptoms on the client and their care taker.
• Skills to adapt verbal and written communication to the language style of the client and their family.
• Ability to adequately assess and re-assess diagnosis, functional limitations and develop plan for reducing these limitations.
• Ability to coordinate services from a variety of community resources.
• Computer proficiency required,
• Ability to navigate and complete documentation in the electronic healthcare record,
• Ability to accurately complete required documentation within the prescribed time frames
• Positive demeanor, empathetic and calm.
• Valid driver’s license and ability to meet Agency insurance requirements
• Must have own transportation

Essential Responsibilities

• Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned
• Use available data to monitor effective team behavior in compliance with standards.
• Provide staff feedback on performance via team meetings, monthly supervision and annual reviews. Provide more frequent individual feedback when needed
• Participate as part of the management team providing support to the team and other departmental staff
• Complete all necessary monthly and quarterly reports by appropriate time lines
• Participate in the on-call system
• Complete all clinical documentation based on all appropriate regulatory requirements and Rosecrance policy
• Utilize variety of treatment concepts, evidence based practices and service modalities when providing care
• Demonstrate an ability to identify an individual in crisis, reduce the impact of the crisis on the individual and their supports and determine appropriate dispositionl
• Provide leadership by demonstrating self-motivation, seeking improved performance, problem solving while meeting the needs of the staff and consumer
• Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model and demonstrate positive guest relations in representing the agency.
• Assume other related responsibilities as delegated by management.

Schedule

• Hours: Monday-Friday 8:30am-5:00pm

Work Location:

Rosecrance Ware Center

• Work Mode: Onsite

Compensation

• Starting Pay: $30.57/ hour (based on education, experience, and credentials)

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).