Job Description
Job Description
BEVERLY HILLS REJUVENATION CENTER
CHINO HILLS AT THE SHOPPES
Who We Are
We are an upscale, full-service health and beauty company opening a new location at The Shoppes at Chino Hills. We offer everything from stem-cell therapy to laser resurfacing. We are looking for a medical assistant for front and back office. We are hiring for full-time and part-time positions.
This is a patient-centric environment, where we support our employee’s growth. We promote from within, and will provide training to the right applicant. If you are a positive, up-beat and dependable professional, we are looking for you.
Medical Assistant Job Description:
To provide exceptional customer service to all clients and vendors, while effectively maintaining front desk procedures including greeting patients, managing the patient check-in and check-out processes, answering phone lines, scheduling appointments, managing in-clinic patient flow, confirming appointments and addressing patient questions.
The Medical Assistant is responsible for performing BHRC’s non-invasive treatments for which they are legally qualified in a safe and effective manner. The Medical Assistant will also be called upon to prepare patients and treatment rooms for exams, treatments and procedures.
Job Duties, Responsibilities and Capabilities:
- Greet patients with a smile
- Assist patients with completion of consent forms for indicated procedures
- Draw blood for procedures and lab samples
- Knowledge of and strict adherence to aseptic technique, and in biohazard management
- Keep front office/refreshment station stocked and clean
- Assist with recording/photos for social media
- Take patient photos before and after procedures
- Answer multi-line phone system
- Have full knowledge of BHRC products and services and have the ability to answer patient questions
- Frequently review schedule to assure accuracy
- Conduct appointment confirmation
- Check patients in and out
- This is not an exhaustive list of duties.
- Responsible for accurate invoicing and payment collection
- Confirm patient appointments daily
- Contact patients with pre and post treatment instructions
- Create daily reports required by management
- Create daily payment collection reports and review merchant account reports to assure accuracy; resolve discrepancies
- Assist providers and staff with patient flow
- Assist with treatment room turnover/set up
- Assist with tray setup for each procedure
- Assist with patient preparation for procedures
- Maintain cleanliness of front desk and reception area
- Maintain professional appearance
- Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines
- Ship and receive packages
- Assist manager and staff as needed
- Greeting guests & members in a professional manner and delivering elite customer service.
- Prepare patients and treatment rooms for exams, treatments and procedures.
- Perform non-invasive treatments such as Coolsculpting.
- Promote the health and wellness benefits of all the products, treatments and procedures/treatments available to our patients.
- Safeguard client information and confidentiality.
- Have the presence of mind to deal with emergency situations and difficult patients.
- Have a pleasant personality, and a healthy outlook on life.
- Must be able to maintain federal requirements of a medical office, such as HIPAA, etc.
- Understand the benefits of skin care, our product lines and procedures and products offered by this office.
- Skill in establishing and maintain effective working relationships.
- Ability to establish priorities and coordinate work activities.
- Strong communication skills at all levels.
- Ability to analyze problems and consistently follow through with a solution.
- Ability to quickly learn our products and procedures available to our patients and learn new products, techniques or equipment as they are obtained.
- Ability to maintain confidentiality of patient and employee information.
- Office duties include, but not