Medical Assistant

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

401(k) retirement plan

Job summary

Mercy Medical Center in Baltimore is hiring a Medical Assistant II for our Center for Endocrinology and Diabetes. The role involves rooming patients, taking vitals, EMR entry, assisting with procedures, scheduling, and patient communications in a fast-paced environment while upholding Mercy's commitment to compassionate care.

Ideal candidates have a minimum of five years in a medical assistant or EMT-paramedic role, proficiency with EPIC and Office tools, and strong customer service skills.

Qualifications

• High School Diploma or GED required with at least five years in medical assisting or EMT-Paramedic preferred.
• Experience with medical office administrative duties is a plus.
• Proficient communication and teamwork abilities are essential.
• Familiarity with insurance verification and benefits coordination is helpful.

Responsibilities

• Room patients and obtain vitals.
• Enter patient information into EMR.
• Chaperone providers during examinations.
• Assist with FNA thyroid biopsy procedures and specimen handling.
• Maintain and transport surgical instruments to CSS and Pathology.
• Stock exam rooms and order clinical supplies.
• Perform Hgb A1C tests and upload results to EMR.
• Schedule appointments and answer patient calls/messages.
• Assist with prescriptions, refills, and prior authorizations.
• Maintain organized front office and complete FMLA/Disability forms.
• Provide excellent patient service and assist as needed.

Skills

Excellent verbal and written comms

Customer service oriented

Team player

Education

High School Diploma or GED

Five years experience as Medical Assistant or EMT-Paramedic

Tools

EPIC

Microsoft Office

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Medical Assistant!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care.

Now offering a $1,500 sign on bonus for Medical Assistant & Medical Office Specialist New Hires!

Effective until December 31, 2026. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices, of which this role applies to.

Responsibilities

We are excited to welcome a dedicated and enthusiastic Medical Assistant II to our team at The Center for Endocrinology and Diabetes at Mercy, a busy and patient-focused practice. This is a wonderful opportunity to be part of a supportive, fast-paced environment where your communication and customer service skills will truly make a difference in the patient experience.

The Medical Assistant Will Be Responsible For

• Room patients and obtaining vitals
• Entering patient information into electronic medical record (EMR)
• Chaperone providers during patient examination
• Assist physician with FNA thyoid biopsy procedures with set up and specimen handling
• Maintaining surgical instruments and transporting instruments to Central Sterile (CSS)
• Processing surgical specimens and transporting them to Pathology
• Maintaining and stocking exam rooms
• Ordering clinical supplies
• Cleaning and resetting exam rooms
• Perform Hgb A1C patient tests and assist physicians with uploading the results in the EMR.
• Scheduling patient appointments
• Answering patient phone calls
• Replying to patient in-basket messages
• Assist physician with prescription refills, medication management and perform prior authorizations
• Maintain a clean, organized front office space
• Completing FMLA and Disability forms
• Provide exceptional service and support to patients and visitors
• Other duties as assigned

Requirements

Education and Work Experience:

• High School Diploma or GED
• A minimum of five years experience is preferred as a Medical Assistant or EMT-Paramedic
• Experience with medical office adminsitrative duties preferred.
• Excellent verbal and written communication
• Ability to work well in a team and maintain a positive attitude
• Familiarity with EPIC and Microsoft Office is a plus
• Customer service oriented with a commitment to patient care
• Knowledge of insurance verification, benefits coordination, and the insurance authorization process
• Ability to travel to hub site locations with reliable transporation as needed.

Min USD $19.49/Hr.

Max USD $32.16/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.