Medical Assistant

Confident Med Spa; Amherst (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Confident Med Spa in New Hampshire is seeking a Medical Assistant and Client Relations professional to support the provider team, manage patient check-in/out, and nurture client relationships. The ideal candidate will assist in treatment rooms, handle administrative tasks, and contribute to a top-tier client experience in medical aesthetics.

The role includes patient intake, medical history documentation, invoicing, and promoting services while ensuring HIPAA compliance and accurate records.

Qualifications

• Knowledge of medical terminology, anatomy, physiology, and pharmacology to support accurate patient care.
• Proficiency in EHR systems with the ability to document efficiently and accurately; ICD coding experience desirable.
• Excellent patient service skills with a compassionate approach to patient interactions across outpatient and inpatient settings.

Responsibilities

• Establish relationships with members and guests to grow and retain a client base.
• Respond to online inquiries and appointment requests.
• Gather necessary demographic information from patients to create and update patient accounts.
• Register patients, complete check-in and check-out, and provide forms such as medical history and consent to patients for completion.
• Maintain HIPAA compliance.
• Answer telephone calls and online inquiries.
• Assist leadership in managing marketing materials, stock, and supplies.
• Assist the provider team in room preparation and client procedures as needed.
• Drive member retention through outreach via phone and email to current members, along with following up with previous patients to ensure patient safety and engagement.

Skills

Medical terminology

EHR documentation

Patient service

Vital signs collection

Urgent care experience

Education

High School Diploma

Medical Assistant Certification or Esthetician License

Job description

Medical Assistant and Client Relations at Confident Med Spa

Job Description

Confident Med Spa, a premier medical aesthetics practice and spa, opened in 2022 and is quickly becoming the fastest growing medical spa in New Hampshire and Maine.

Confident Med Spa offers a team of highly skilled nurses and nurse practitioners, caring leadership, state of the art equipment, ongoing education, and opportunities to expand your skills. The company was founded on the belief that the client and employee experience should be at the forefront of the practice. The company is seeking a Medical Assistant and Client Relations professional to help the growing medical spa continue to provide the best client experience possible. The ideal candidate will be willing and able to assist the provider team both in and out of treatment rooms. This is a great opportunity for someone interested in medical aesthetics to begin their career and grow alongside the organization.

Duties

• Establish relationships with members and guests to grow and retain a client base
• Respond to online inquiries and appointment requests
• Gather necessary demographic information from patients to create and update patient accounts
• Use the computer system to generate invoices for patients according to prescribed procedures, while maintaining detailed patient records
• Register patients, complete check-in and check-out, and provide forms such as medical history and consent to patients for completion
• Maintain HIPAA compliance
• Answer telephone calls and online inquiries
• Assist the President and location manager in managing marketing materials, stock, and supplies
• Assist the provider team in room preparation and client procedures as needed
• Comfort with quoting and obtaining payment
• Drive member retention through outreach via phone and email to current members, along with following up with previous patients to ensure patient safety and engagement
• Educate patients and potential patients on services, products, promotions, and events
• Attend and participate in both onsite and offsite events
• Assist the Aesthetics Coordinator, Assistant Practice Manager, and Owners by completing assigned tasks as needed
• Maintain good housekeeping, including laundry, dusting, sweeping, and stocking as needed
• Meet monthly practice goals while driving sales and patient satisfaction through personal performance
• Assist with patient intake by collecting comprehensive medical histories and documenting vital signs such as blood pressure, pulse, respiration, and temperature
• Prepare examination rooms, sterilize equipment, and ensure all necessary supplies are stocked for efficient patient visits
• Support physicians during procedures by handing instruments, assisting with procedures, or administering medications under supervision
• Manage electronic health record (EHR) systems by accurately entering patient information, updating records, and coding diagnoses using ICD (International Classification of Diseases) codes
• Conduct basic life support (BLS) procedures when necessary and respond promptly to emergency situations within hospital or clinic environments
• Perform routine clinical tasks such as drawing blood, administering medications, taking patient histories, and assisting with physiologic assessments
• Coordinate patient scheduling, verify insurance information, and handle medical administrative support to streamline clinic operations
• Support functional wellness care management from intake to follow-up including medication orders, lab management, and leads

Skills

• Strong knowledge of medical terminology, anatomy, physiology, and pharmacology to support accurate patient care
• Proficiency in EHR systems with the ability to document efficiently and accurately; experience with ICD coding is highly desirable
• Excellent patient service skills with a compassionate approach to patient interactions across outpatient and inpatient settings
• Ability to perform vital signs collection, intake procedures, medication administration, procedural assistance, and basic anatomy knowledge
• Prior experience supporting urgent care or emergency medicine teams is a plus

Requirements

• High School Diploma
• Medical Assistant Certification or Esthetician License
• Ability to use various computer systems such as Microsoft products and point-of-sale systems
• Minimum of 2 years of customer service experience
• Strong communication, high attention to detail, and rapport-building skills
• Self-starter with drive, passion for aesthetics, and a friendly, outgoing personality
• Ability to multi-task and present sound judgment
• Strong math, analytical, and follow-up skills
• Must be able to work one weekend a month
• Experience in medical aesthetics or sales preferred
• Self-motivated and self-directed
• Ability to focus on accuracy and detail
• Excellent written and verbal communication skills
• Ability to adapt to changing company priorities