Medical Assistant & Client Relations – Aesthetics

Confident Med Spa; Amherst (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Confident Med Spa in New Hampshire is seeking a Medical Assistant and Client Relations professional to support the provider team, manage patient check-in/out, and nurture client relationships. The ideal candidate will assist in treatment rooms, handle administrative tasks, and contribute to a top-tier client experience in medical aesthetics.

The role includes patient intake, medical history documentation, invoicing, and promoting services while ensuring HIPAA compliance and accurate records.

Qualifications

• Knowledge of medical terminology, anatomy, physiology, and pharmacology to support accurate patient care.
• Proficiency in EHR systems with the ability to document efficiently and accurately; ICD coding experience desirable.
• Excellent patient service skills with a compassionate approach to patient interactions across outpatient and inpatient settings.

Responsibilities

• Establish relationships with members and guests to grow and retain a client base.
• Respond to online inquiries and appointment requests.
• Gather necessary demographic information from patients to create and update patient accounts.
• Register patients, complete check-in and check-out, and provide forms such as medical history and consent to patients for completion.
• Maintain HIPAA compliance.
• Answer telephone calls and online inquiries.
• Assist leadership in managing marketing materials, stock, and supplies.
• Assist the provider team in room preparation and client procedures as needed.
• Drive member retention through outreach via phone and email to current members, along with following up with previous patients to ensure patient safety and engagement.

Skills

Medical terminology

EHR documentation

Patient service

Vital signs collection

Urgent care experience

Education

High School Diploma

Medical Assistant Certification or Esthetician License

Job description

Confident Med Spa in New Hampshire is seeking a Medical Assistant and Client Relations professional to support the provider team, manage patient check-in/out, and nurture client relationships. The ideal candidate will assist in treatment rooms, handle administrative tasks, and contribute to a top-tier client experience in medical aesthetics.

The role includes patient intake, medical history documentation, invoicing, and promoting services while ensuring HIPAA compliance and accurate records.