Medical Assistance Program Technician Supervisor

Commonwealth of Pennsylvania; Middle Paxton Township (PA); Hybrid; USD 60,000 - 82,000; Full time

Job summary

Commonwealth of Pennsylvania in Harrisburg is seeking a Medical Assistance Program Technician Supervisor to lead a team responsible for reviewing financial and medical data that influence recovery efforts. The role blends people leadership with policy application.

You will guide staff, manage priorities, and ensure accuracy of postings in PACSES, while maintaining compliance with regulations and providing clear instruction to other departments.

Qualifications

• Two years of experience as a Medical Assistance Program Technician or equivalent.
• Any equivalent combination of experience and training.

Responsibilities

• Lead hiring, training, and guidance for technicians who review statements of claim.
• Direct daily priorities, assign high-priority cases, and monitor workloads for timely completion.
• Provide instruction on regulations, procedures, and claim standards related to estate and casualty recovery.
• Examine PACSES records to ensure precise posting of credits, debits, and claim adjustments.
• Represent technician staff in discussions with supervisors and external partners.

Skills

Staff leadership

Work oversight

Policy guidance

Data review

Interdepartmental communication

Job description

THE POSITION

Are you prepared to lead a team whose work safeguards public resources and supports critical statewide programs? The Medical Assistance Program Technician Supervisor role with the Department of Human Services places you at the forefront of complex claim analysis and staff development. In this position, you will guide a skilled team responsible for reviewing financial and medical data that influence major recovery efforts. Step into a leadership role where your judgment, communication, and oversight make a measurable impact.

DESCRIPTION OF WORK

This position oversees the work of Medical Assistance Program Technicians who complete careful reviews of cash, medical, and estate-related claims. The role supports accurate recovery efforts and ensures that staff receive proper guidance and training. As a Medical Assistance Program Technician Supervisor, you will perform the following duties:

• Staff Leadership: Lead hiring, training, and guidance for technicians who review and compute statements of claim
• Work Oversight: Direct daily priorities, assign high-priority cases, and monitor workloads for timely completion
• Policy Guidance: Provide instruction on regulations, procedures, and claim standards related to estate and casualty recovery
• Data Review: Examine complex client encounter information and Pennsylvania Child Support Enforcement System (PACSES) records to ensure precise posting of credits, debits, and claim adjustments
• Interdepartmental Communication: Represent technician staff in discussions with supervisors and external partners

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Free parking is included with this position.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience as a Medical Assistance Program Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.

Benefits

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See the total value of your benefits package by exploring our benefits calculator . Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box. *Eligibility rules apply.