Medical Appointment Scheduler

Plano Orthopedic And Sports Medicine Center Inc; Plano (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Plano Orthopedic & Sports Medicine Center in Plano, TX is seeking a Medical Appointment Scheduler to be the friendly first point of contact for patients. You will handle inbound calls, schedule and reschedule appointments, and help ensure smooth access to care.

Ideal candidates demonstrate strong communication, medical terminology knowledge, and familiarity with EMR/EHR systems. A positive attitude and attention to detail are essential for excellent patient service.

Qualifications

• Professionalism and excellent customer service.
• Strong communication and multitasking abilities.
• Familiarity with medical terminology and EHR systems.
• Previous medical office experience preferred.
• Comfort with health information management systems and EMR/EHR platforms.

Responsibilities

• Answer inbound calls and schedule appointments.
• Verify insurance and demographics and update records.
• Provide exceptional service with a patient-centered approach.

Skills

Professionalism

Customer Service

Multi-tasking

Medical Experience

Communication Skills

EMR/EHR Familiarity

Tools

EMR/EHR

Job description

About Plano Orthopedic & Sports Medicine Center

We believe in the power of kindness, the importance of teamwork, and the value of each patient’s journey. At Plano Orthopedic & Sports Medicine Center, we pride ourselves on delivering exceptional healthcare with a personal touch. Our culture is built on the core values of integrity, respect, compassion, service, a positive attitude, and teamwork . Here, you'll find more than a job, you'll find a supportive team where your contributions truly matter. If you thrive in a dynamic, patient-centered environment and take pride in delivering exceptional service, this is the place for you!

About the role

Are you someone who enjoys helping others and creating a positive first impression? Our Medical Appointment Scheduler plays a vital role in the beginning of each patient's healthcare journey — and we’re looking for a caring, detail-oriented professional to join our team!

In this important role, you'll be the friendly voice patients hear when they call to schedule their first appointment. You’ll respond to questions, assist with scheduling, and help ensure every caller feels heard, supported, and confident in their decision to choose our practice.

The ideal candidate will possess strong communication skills, a solid understanding of medical terminology, and experience with electronic health record (EHR) systems .

What you'll do

The Medical Appointment Scheduler serves as the first point of contact for patients and families calling our practice. This role is responsible for answering inbound calls, scheduling and rescheduling appointments, verifying insurance and demographics, and providing exceptional service with an “attitude of gratitude.” The Scheduler ensures patients receive timely, accurate information and supports the clinic’s overall patient access and service excellence goals. This role is essential for ensuring efficient scheduling and management of patient appointments within a medical office setting.

Qualifications

• Professionalism


• Awesome Customer Service


• Ability to multi-task


• Medical Experience Preferred, but not required


• Ability to communicate, read, write and comprehend assigned tasks


• Previous experience in a medical office or clinic environment is preferred, with familiarity in roles such as medical receptionist or dental receptionist.


• Experience with health information management systems and other EMR/EHR platforms is highly desirable.


• Strong organizational skills and attention to detail are essential for managing multiple tasks effectively.

If you’re passionate about delivering great customer service, enjoy working in a fast-paced team environment, and want to be part of a practice that values kindness and excellence — we’d love to meet you!

The pay range for this role is:

17.50 - 20 USD per hour (Plano Orthopedic & Sports Medicine center)