Medical Appointment Clerk (full-time)

Health Partners Mgmt Group; Poplar Bluff (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Sick time

Eleven paid holidays

$20,000 company paid life insurance

Medical insurance (employee only)

Dental and vision insurance

Voluntary life insurance

Job summary

Health Partners Management Group, Inc. (HPMG) is seeking a medical appointment scheduler to operate within government-backed systems. You will schedule primary, specialty, and subspecialty visits, respond to calls and secure messages, and manage referrals with attention to eligibility and access times.

The role emphasizes accurate data entry, patient communication, and adherence to clinical scheduling protocols. AHS/DEERS familiarity and a strong customer service mindset are essential.

Qualifications

• Typing speed of 50 WPM or higher.
• Clear spoken and written English.
• Familiarity with standard office equipment.
• Knowledge of medical ethics and strong customer service.
• Good communication skills and patient-focused service.
• Experience in medical office scheduling is required.

Responsibilities

• Schedule medical appointments using government or clinic systems.
• Validate patient eligibility and demographics before booking.
• Maintain accurate appointment calendars and logs.
• Respond to calls or secure messages to schedule, reschedule or cancel appointments.
• Coordinate referrals and consults for PCM access to care.
• Assist with appointment reminders and patient communications.

Skills

Typing 50 WPM

English fluency

Office equipment

Medical ethics

Communication skills

Customer service

Education

High school diploma or GED

Tools

AHLTA

CHCS/MHS GENESIS

DEERS

Job description

COMPANY OVERVIEW:Health Partners Management Group, Inc (HPMG) is a government contracting company in Poplar Bluff, Missouri. HPMG currently has a contract with the Federal Government. You would be a W-2 employee for HPMG and NOT a government employee.

SUMMARY: Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

MANDATORY KNOWLEDGE AND SKILLS:

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

BASIC LIFE SUPPORT (BLS) CERTIFICATION:Required and must stay current. Certification must be through the American Heart Association.

EDUCATION:High school diploma or General Educational Development (GED) equivalency.

EXPERIENCE:At least 6 months of experience in medical office scheduling.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)

PERFORMANCE OUTCOMES:

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (MHS GENESIS).
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
• Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

BENEFITS:

• Paid time off
• Sick time
• Eleven (11) paid holidays
• $20,000 company paid life insurance policy
• Medical insurance (employee only coverage)
• Dental, vision and voluntary life insurance (optional)
• Critical illness and accident policies (provided through section 125 tax credits for qualifying employees)