Medical Appointment Clerk

General Infomatics, Inc.; Whiteman Afb (MO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Vacations, holidays and sick leave

Job summary

General Infomatics, Inc. is seeking a Medical Appointment Clerk for a full-time contract position at Whiteman AFB, MO. The role involves scheduling medical appointments, validating eligibility, and managing communications with clinicians.

Qualified candidates will have at least six months of medical office scheduling experience, a minimum typing speed of 50 WPM, and the ability to operate standard office equipment. A background check is required for employment consideration.

Qualifications

• Must have a high school diploma or GED.
• Six months or more experience in medical office scheduling.
• Type at least 50 WPM on a computer keyboard.
• Ability to operate standard office equipment (PCs, copiers, fax, phones).
• Knowledge of AHLTA, CHCS, MHS GENESIS, and DEERS.
• Ability to speak and communicate clearly in English.
• Excellent customer service and adaptability.
• General medical ethics and telephone etiquette.
• Ability to follow detailed instructions and procedures.
• Basic Life Support (BLS) certification.
• US citizen or legal alien authorized to work in the United States.
• Must pass a background investigation.

Responsibilities

• Schedules medical appointments and determines patient eligibility for services from calls, secured messaging, or other requests.
• Maintains appointment schedules using government systems (CHCS, AHLTA, MHS GENESIS) and validates eligibility through DEERS.
• Receive and electronically deliver telephone messages to involved clinicians and staff per guidelines.

Skills

Typing 50 WPM

Medical scheduling

Office equipment

AHLTA/CHCS/MHS GENESIS/DEERS

English communication

Customer service

Telephone etiquette

Follow instructions

BLS certification

Background check

US work authorization

Education

High school or GED diploma

Job description

General Infomatics, Inc. is a trusted partner to U.S. government agencies nationwide, providing program support, healthcare services, technology solutions, and knowledge management with the highest standards of integrity and excellence. We believe our greatest strength is our people and are especially proud to support veterans, transitioning service members, military spouses, and families by offering meaningful careers that recognize and value their skills and service.

We are looking for a Medical Appointment Clerk for a full-time contract position at Whiteman AFB, MO. (Monday to Friday, 0730am and 430pm)

MAIN RESPONSIBILITIES AND DUTIES

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS and validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• High school or GED diploma
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Basic Life Support Certification
• US Citizen or legal alien fully authorized to work in the United States
• Must be able to pass a background investigation

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

SALARY AND BENEFITS

• $18.63 an hour
  • Health & Welfare Benefits
  • Vacations, holidays and sick leave

Come join our team!

Successful candidates must be able to pass a US government background check and a thorough job verification.

General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.

Gold Hire Vets Medallion - Department of Labor

Member of the Military Spouse Employment Partnership - Department of Defense

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation

Certified V3 (Virginia Values Veterans) Company - Commonwealth of Virginia

Equal opportunity/Affirmative action employer

Must be able to pass a US government security investigation and a thorough job verification.