Medical Appointment Clerk

General Infomatics, Inc. (GI); Whiteman Afb (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Vacations

Holidays

Sick leave

Job summary

General Infomatics, Inc. seeks a Medical Appointment Clerk to support Whiteman AFB, MO in a full-time contract role. The position follows a 0730–430 schedule, Monday to Friday, and requires handling appointment requests through CHCS, AHLTA, MHS GENESIS, and DEERS.

The ideal candidate has at least six months in medical office scheduling, can type 50 WPM, communicates clearly in English, and can pass a US government background check. This sedentary role may involve light walking and lifting.

Qualifications

• High school or GED diploma.
• At least six months of experience in medical office scheduling.
• Ability to type a minimum of 50 WPM.
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Knowledge of CHCS, AHLTA, MHS GENESIS and DEERS.

Responsibilities

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Maintains appointment schedules using government computer systems (CHCS, AHLTA or MHS GENESIS) and validates eligibility through DEERS.
• Receives and electronically delivers telephone messages to PCMs and/or clinic nurses using the Government computer system and guidelines.
• Demonstrates knowledge of systems: AHLTA, CHCS, MHS GENESIS, DEERS.

Skills

Medical scheduling

Typing 50 WPM

Customer service

Clear English communication

Follow instructions

General medical ethics

Background check readiness

Education

High school or GED diploma

Tools

CHCS

AHLTA

MHS GENESIS

DEERS

Job description

General Infomatics, Inc. is a trusted partner to U.S. government agencies nationwide, providing program support, healthcare services, technology solutions, and knowledge management with the highest standards of integrity and excellence. We believe our greatest strength is our people and are especially proud to support veterans, transitioning service members, military spouses, and families by offering meaningful careers that recognize and value their skills and service.

Medical Appointment Clerk

We are looking for a Medical Appointment Clerk for a full‑time contract position at Whiteman AFB, MO. (Monday to Friday, 0730am and 430pm)

MAIN RESPONSIBILITIES AND DUTIES (included but not limited to)

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS and validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• Desired knowledge in the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Basic Life Support Certification
• US Citizen or legal alien fully authorized to work in the United States
• Must be able to pass a background investigation

QUALIFICATIONS, SKILLS AND REQUIREMENTS

• High school or GED diploma
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS)
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail
• Basic Life Support Certification
• US Citizen or legal alien fully authorized to work in the United States
• Must be able to pass a background investigation

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

SALARY AND BENEFITS

• $18.63 an hour
• Health & Welfare Benefits
• Vacations, holidays and sick leave

General Infomatics (GI) is a minority‑owned, Service‑Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.

Gold Hire Vets Medallion - Department of Labor

Member of the Military Spouse Employment Partnership - Department of Defense

Discover the Talent Program - Hire our Heroes - US Chamber of Commerce Foundation

Certified V3 (Virginia Values Veterans) Company - Commonwealth of Virginia

Equal opportunity/Affirmative action employer

Successful candidates must be able to pass a US government background check and a thorough job verification.

Must be able to pass a US government security investigation and a thorough job verification.