Medical Appointment Clerk - PRN

Health Partners Management Group; Elmendorf (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Sick time

Eleven paid holidays

$20,000 life insurance policy

Medical insurance

Dental and vision insurance

Retirement plan

Job summary

A healthcare management firm in Texas is seeking a qualified professional to schedule medical appointments for patients. The ideal candidate will possess strong typing and communication skills, along with the ability to manage patient schedules. A high school diploma or GED and BLS certification are required. This role offers benefits including paid time off, medical insurance, and a retirement plan.

Qualifications

• BLS certification required and must stay current through the American Heart Association.
• At least 6 months of experience in medical office scheduling.

Responsibilities

• Schedules and manages medical appointments.
• Maintains up-to-date patient schedules and logs.
• Validates patient eligibility using DEERS.

Skills

Typing skills (50 WPM)

Clear communication

Customer service skills

Use of office equipment

Education

High school diploma or GED

Tools

AHLTA

CHCS

DEERS

Job description

Health Partners Management Group, Inc (HPMG)

Company Overview: Health Partners Management Group, Inc is a government contracting company located in Poplar Bluff, Missouri. HPMG has a contract with the Federal Government. The successful candidate will be a W‑2 employee for HPMG, not a government employee.

Job Summary

Schedules appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.

Mandatory Knowledge and Skills

• Fully qualified typist (computer keyboard) with a minimum of 50 WPM.
• Clear speaking and understanding of the English language.
• Use of standard office equipment, such as PCs, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

BLS Certification

Basic Life Support (BLS) certification required and must stay current. Certification must be through the American Heart Association.

Education

High school diploma or General Educational Development (GED) equivalency.

Experience

At least 6 months of experience in medical office scheduling.

Work Environment / Physical Requirements

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying light items such as files, manuals, and medical records.

Unique Military Health Care Systems / Procedures

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)

Performance Outcomes

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other appointment request methods; supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a government computer system (MHS GENESIS).
• Validates eligibility through the Defense Eligibility Report System (DEERS); may be required to register patients not already in the computer system, such as newborns.
• Maintains accurate and up‑to‑date patient schedules and logs; utilizes government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic patient demographic information prior to booking appointments for patients and makes required updates.
• Calls patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments; promotes consult/referral specialty medical care within the MTF or at civilian facilities; provides patients with specific visit instructions.
• Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form‑letter formats) for appointment reminders, no‑shows, or reschedule/cancellations.
• Receives and electronically delivers telephone messages (t‑cons) to PCMs and/or clinic nurses by using the government computer system, standard protocols, and individual clinic guidelines as needed.

Benefits

• Paid time off
• Sick time
• Eleven (11) paid holidays
• $20,000 company‑paid life insurance policy
• Medical insurance (employee only coverage)
• Dental, vision and voluntary life insurance (optional)
• Retirement plan
• Critical illness and accident policies (provided through section 125 tax credits for qualifying employees)

If you’re ready to contribute your skills to a dedicated team focused on enhancing healthcare services, we invite you to apply today.

Apply Now