Admissions Supervisor

Pediatric Home Service, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health, Vision and Dental insurance

Short & Long-Term Disability & Life

401K plan

Professional Development

Education Reimbursement

Job summary

Pediatric Home Service is seeking an Admissions Supervisor to lead the Admissions team in Houston, TX. You will guide training, onboarding, and daily workflows to ensure quality patient access and compliant processes.

This hands-on leadership role requires strong communication, organization, and collaboration with other departments to maintain a seamless patient experience. The role emphasizes monitoring workflows, supporting staffing, and developing training protocols while upholding HIPAA and

Qualifications

• Associate degree or equivalent from a two-year college or technical school; or 1–2 years of related experience and/or training; or an equivalent combination of education and experience
• Previous experience leading, training, mentoring, or supporting employees preferred
• Strong customer service and relationship-building skills
• Ability to provide clear direction, feedback, coaching, and accountability
• Strong organizational skills with the ability to manage multiple priorities and workflows
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to work through day-to-day operational challenges
• Detail-oriented with a focus on quality, patient/family experience

Responsibilities

• Lead, coach, and support Admissions and Supporting Documentation team members
• Conduct regular 1:1 meetings and provide ongoing feedback and development
• Coordinate and facilitate department meetings
• Manage employee schedules to ensure appropriate team coverage
• Support interviewing, hiring, onboarding, and training of new employees
• Plan, assign, and provide direction around daily work and priorities
• Monitor employee performance and provide coaching, recognition, and corrective action when appropriate
• Partner with leadership to develop and implement training protocols
• Complete departmental audits and identify opportunities to improve quality and efficiency
• Monitor workflows and resolve challenging processes or requests
• Review and update department-specific work instructions and policies
• Participate in EHR development, utilization, testing, and workgroups
• Support continuous quality improvement initiatives
• Maintain accurate patient documentation and HIPAA compliance
• Collaborate with other PHS departments for patient experience
• Assist with day-to-day department responsibilities as needed
• Participate in on-call responsibilities/rotation when required

Skills

Leadership / team leadership

Communication

Customer service

Organizational skills

Coaching / feedback

Collaboration across departments

Attention to detail

Education

Associate degree or equivalent

Tools

EHR experience

Brightree / healthcare systems

MS Office

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Supervisor
• Location: Houston, TX
• Hours: Monday-Friday
  • 8:00am-5:00pm Onsite

THE POSITION

The Admissions Supervisor provides day-to-day leadership and support to our Admissions team, helping ensure employees have the training, resources, feedback, and direction they need to successfully support our patients, families, referral sources, and internal teams.

You’ll work closely with leadership to monitor admissions workflows, improve processes, maintain quality and compliance, and create a strong, collaborative team environment. This is a great opportunity for someone who enjoys being a hands‑on leader while staying connected to the day‑to‑day work of the department.

• Lead, coach, and support assigned Admissions and Supporting Documentation team members
• Conduct regular 1:1 meetings and provide ongoing feedback and development
• Coordinate and facilitate department meetings
• Manage employee schedules to ensure appropriate team coverage
• Support interviewing, hiring, onboarding, and training of new employees
• Plan, assign, and provide direction around daily work and priorities
• Monitor employee performance and provide coaching, recognition, and corrective action when appropriate
• Partner with leadership to develop and implement training protocols
• Complete departmental audits and identify additional opportunities to improve quality and efficiency
• Monitor workflows and help resolve processes or requests that have become challenging
• Review and update department‑specific work instructions and policies
• Participate in EHR development, utilization, testing, and applicable workgroups
• Support continuous quality improvement initiatives
• Maintain accurate patient documentation and ensure compliance with HIPAA, PHS policies, and applicable regulatory requirements
• Partner closely with other PHS departments to maintain strong communication and a cohesive patient experience
• Assist with day‑to‑day department responsibilities when additional support is needed
• Participate in on‑call responsibilities/rotation when required based on business needs

QUALIFICATIONS

• Associate degree or equivalent from a two‑year college or technical school; or 1–2 years of related experience and/or training; or an equivalent combination of education and experience
• Previous experience leading, training, mentoring, or supporting employees preferred
• Strong customer service and relationship‑building skills
• Ability to provide clear direction, feedback, coaching, and accountability
• Strong organizational skills with the ability to manage multiple priorities and workflows
• Excellent written and verbal communication skills
• Strong problem‑solving skills and ability to work through day‑to‑day operational challenges
• Detail‑oriented with a focus on quality, accuracy, and the patient/family experience
• Comfortable working collaboratively across departments and with different levels of leadership
• Ability to learn and navigate healthcare systems, processes, and payer requirements
• PREFERRED QUALIFICATIONS:
• Previous healthcare, home health, DME, Admissions, Patient Access, or Customer Service experience
• Experience with order processing systems and electronic health records (EHR)
• Experience with Brightree or similar healthcare/DME systems
• Knowledge of insurance verification, eligibility, payer requirements, and prior authorizations
• Familiarity with physician orders, supporting documentation, medical records, and healthcare documentation requirements
• Experience navigating payer websites and insurance portals
• Experience onboarding and training new employees
• Experience developing or updating work instructions, SOPs, training materials, or workflows
• Experience monitoring team productivity, quality metrics, audits, and KPIs
• Proficiency with Microsoft Office, spreadsheets, and related business systems
• Previous experience identifying process improvements and helping teams successfully implement change

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

THE BENEFITS

• Competitive pay
• Paid time off
• Health, Vision and Dental insurance
• Short & Long-Term Disability & Life insurance
• 401K plan
• Professional Development
• Education Reimbursement

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all, regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.