Medical Administrative Assistant - Medical Operations Support

Mayo Foundation for Medical Education and Research; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Medical Administrative Assistant to manage complex clinical and administrative tasks. This role emphasizes strong organizational and communication skills, requiring the ability to coordinate multiple projects efficiently. The ideal candidate will thrive in a dynamic environment, demonstrating critical thinking and customer service excellence. Join a team dedicated to patient care and innovation, where you can grow your career and contribute to an inclusive workplace that values diversity. This position offers competitive compensation and comprehensive benefits to support your well-being.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Package

Pre-Tax Savings Accounts

Qualifications

• High school diploma or equivalent with 2+ years in administrative support.
• Proficient in Microsoft Office and advanced computer applications.

Responsibilities

• Coordinate and manage complex clinical and administrative functions.
• Support daily operations and act as a central information source.

Skills

Organizational Skills

Communication Skills

Critical Thinking

Customer Service

Project Management

Medical Terminology

Education

High School Diploma

Associate Degree in Healthcare Administration

Bachelor's Degree

Tools

Microsoft Office Suite

Advanced Computer Systems

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Applicants are not applying for a specific department/division. Qualified applicants are pooled for consideration by any/all active hiring managers.

The Medical Administrative Assistant is a multifaceted professional role responsible for the coordination and management of complex clinical, technical and administrative functions. Work is performed under general supervision and is completed independently, providing current status or outcome to the appropriate personnel.

Primary components of this position are:

• Exercising independent judgment and discretion
• Ability to coordinate multiple projects at a high level of performance, accuracy and speed
• Ability to adapt to rapidly changing priorities
• Looks for innovative ways to improve work procedures and methods that result in time and cost savings
• Collaboration with both internal and external contacts in order to complete job duties, resolve problems, and improve efficiency
• Supports the daily operations and activity flow of the patient care area by performing administrative functions and acting as a central source of information for staff, physicians, patients, and families
• Consistently demonstrates strong organizational, communication and time management skills that help to facilitate a smooth functioning of the unit
• Supports multiple health care providers and team members within the medical practice
• Clinical duties including:
  • Obtaining and importing patient related material, slides, images and information into the patient’s electronic health record
  • Manages and coordinates numerous provider calendars to ensure optimal performance and appropriate patient access objectives are consistent with institutional strategies
  • Triages a high volume of patient calls, electronic messages, faxes and received mail, with related follow through
  • Acts as a referring physician liaison with the coordination of complex appointments, ancillary testing, and procedures
  • Partners with Office of Access Management colleagues for the coordination of patient appointments when scheduling conflicts arise
  • Coordinates departmental/administrative meetings, event planning, national and international travel and processes expenses for providers and guests
  • Creates and/or manages departmental web pages
  • Generates databases/spreadsheets, agendas, minutes, reports, and presentations
  • Compose letters and statements independently requiring interpretation and application of departmental policies
  • Responsible for the timely processing of professional licensing, dues, annual fees and expenses
  • Coordinates and assists with physician recruitment, visiting professorships, and rotations from different Mayo locations
  • Purchases and manages inventory of office supplies and equipment
  • Supports administrative and project needs of department/division Operations Administrator and Operations Manager
  • Maintains routine records, and files in an efficient manner.

Qualifications

Required Qualifications:

High School diploma or equivalent required with a minimum of two years of experience in an administrative support role, or a degree in healthcare administration. An associate degree or higher preferred.

Must be proficient with a variety of advanced computer systems/applications and the Microsoft Office Suite. Working knowledge of medical terminology is strongly preferred.

Preferred Qualifications:
- Possesses expert investigational and critical thinking skills;
- Typing proficiency, attention to detail and accuracy;
- Ability to coordinate, manage and prioritize multiple tasks;
- Ability to operate independently with a high level of organization and productivity;
- Excellent writing and communication skills;
- Ability to express ideas clearly and logically in a variety of media;
- Ability to thrive in an intense, dynamic environment by anticipating the needs of the practice to ensure clinical/practice objectives are met;
- High level of customer service and display a positive attitude;
- Works well in a team driven, collaborative work environment;
- An appreciation for and support of diversity in the workplace in all its forms;
- Proven success working with stakeholders;
- Project management skills;
- Experience in a data-driven environment;
- Organizational skills; and
- The ability to lead, influence and motivate others.

Exemption Status

Nonexempt

Compensation Detail

Compensation range is $21.13 - $29.63 / hour. This vacancy is not eligible for sponsorship, and we will not sponsor or transfer visas for this position.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday, primarily day shifts between 8:00am - 5:00pm.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer, Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Briana Priniski