Medical Administrative Assistant - MA

Transformations Care Network; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in mental health care is seeking a Medical Administrative Assistant to join their clinical support team. This in-person role involves handling client calls, scheduling, and managing insurance prior authorizations. Ideal candidates will have excellent communication skills, be empathetic, and maintain professionalism while multitasking. Join a community-focused environment that offers competitive pay and opportunities for growth.

Benefits

Health coverage

401K

Virtual care

Ongoing training and support

Qualifications

• Excellent customer service skills required.
• Ability to multitask with compassion.

Responsibilities

• Answer phones and provide accurate responses to clients.
• Guide clients through troubleshooting telehealth appointments.
• Manage prescriptions and medication logs.

Skills

Communication

Teamwork

Organization

Time Management

Empathy

Education

High school diploma or equivalent

Tools

Google Drive

Multi-line phone systems

Job description

Join to apply for the Medical Administrative Assistant - MA role at Transformations Care Network.

5 days ago Be among the first 25 applicants.

This is an in-person floater position for our northern region including clinics in: Plymouth, Quincy, Pembroke.

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to high-quality mental health care in our communities. As a Prescriber Administrative Assistant, you'll be an essential part of our clinical support team.

Your responsibilities will include handling client calls, scheduling, troubleshooting telehealth appointments, managing insurance prior authorizations, assisting providers, and maintaining client files. You will need excellent customer service skills, professionalism, and the ability to multitask with compassion.

Team members should be highly motivated, collaborative, and discreet, respecting confidentiality and HIPAA regulations. They should also maintain professionalism and a client-focused attitude at all times.

Key Responsibilities

1. Answer phones and provide accurate responses to clients.
2. Guide clients through troubleshooting telehealth appointments.
3. Call insurance for prior authorization and copay info.
4. Assist providers with administrative tasks.
5. Answer questions about the practice and services.
6. Coordinate care and schedule appointments.
7. Manage prescriptions and medication logs.
8. Support clinical staff and participate in training new team members.
9. Ensure office policies are followed and supplies are maintained.
10. Support site management and new initiatives.

Qualifications

• High school diploma or equivalent.
• Excellent communication and teamwork skills.
• Patient, empathetic, and adaptable.
• Strong organizational and time management skills.
• Familiarity with Google Drive and multi-line phone systems.
• Ability to maintain confidentiality and professionalism.

Advantages of Joining Our Team

• Competitive pay and benefits including health coverage, 401K, and virtual care.
• Community-focused environment with opportunities for growth.
• Ongoing training and support.
• Impactful work in mental health care.

Transformations Care Network is an equal opportunity employer committed to diversity and inclusion.