Medical Administrative Assistant - Front Desk & Scheduling

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Los Angeles is seeking an Administrative Assistant to support front desk operations in a multidisciplinary clinic. Under supervision, you will greet patients, pre-register, verify insurance, and manage CareConnect entries.

The role emphasizes patient experience, billing prep, scheduling, payments, and data entry. Strong communication, accuracy, confidentiality and excellent customer service are essential.

Qualifications

• Typing with accuracy and speed in computer systems.
• Ability to handle ambiguous situations and take initiative.
• Diplomacy and confidentiality in sensitive situations.
• Follow-through and prioritization under changing workloads.
• Clear oral and written communication with patients and staff.
• Respectful interaction with diverse patients and providers.
• Basic arithmetic, data statistics, and cashiering functionality.
• Maintain patient and physician confidentiality.

Responsibilities

• Greet and check in patients professionally and courteously.
• Pre-register patients, verify insurance and pre-certification needs.
• Enter and update demographics and insurance in CareConnect.
• Prepare billing and medical record documents for visits.
• Collaborate with back office to resolve scheduling issues.
• Submit charge documents to billing after review for accuracy.
• Process payments and prepare deposits for the finance office.
• Schedule appointments in CareConnect for physicians and clinics.
• Perform patient check-out and arrange follow-up authorizations.
• Provide prompt telephone and in-person support.
• Assist in compiling clinic census data and schedules.

Skills

Typing

Communication

Discretion

Time management

Cash handling

Tools

CareConnect

Microsoft Word

Access Database

Job description

UCLA Health in Los Angeles is seeking an Administrative Assistant to support front desk operations in a multidisciplinary clinic. Under supervision, you will greet patients, pre-register, verify insurance, and manage CareConnect entries.

The role emphasizes patient experience, billing prep, scheduling, payments, and data entry. Strong communication, accuracy, confidentiality and excellent customer service are essential.