Medical Administrative Assistant - Front Desk & Patient Services

James Madison University; Harrisonburg (VA); On-site; USD 32,000 - 34,000; Full time

Job summary

James Madison University Health Center seeks a Medical Administrative Assistant for a 10-month position to manage front desk operations, check-in/out, and assist with student records and scheduling. The role supports the health center’s mission by delivering patient-focused service in a busy campus environment.

The ideal candidate will handle payments, maintain confidentiality, and work well under pressure while using MS Office and EHR tools to process health information accurately.

Qualifications

• Customer service oriented.
• Ability to interact effectively with diverse individuals.
• Maintain confidentiality at all times.
• Experience handling financial transactions accurately and efficiently.
• Ability to work under pressure and adapt to change.
• General computer knowledge and Microsoft Office proficiency.
• Outstanding verbal and written communication skills.
• Team player and capable of multi-tasking.

Responsibilities

• Check patients in and out and address student concerns.
• Answer phone calls and direct inquiries to the appropriate staff.
• Assist with daily financial reporting when the Medical Office Coordinator is unavailable.
• Enter information into student health records, including immunization and insurance details.
• Provide exceptional customer service to students seeking appointments.
• Schedule student appointments and forward calls as needed.
• Process financial transactions to close out appointments and manage card payments per policy.

Skills

Customer service

Confidentiality

Financial transactions

Under pressure

Microsoft Office

Verbal and written communication

Team player

Multi-tasking

Tools

MS Office

EHR software

Job description

James Madison University Health Center seeks a Medical Administrative Assistant for a 10-month position to manage front desk operations, check-in/out, and assist with student records and scheduling. The role supports the health center’s mission by delivering patient-focused service in a busy campus environment.

The ideal candidate will handle payments, maintain confidentiality, and work well under pressure while using MS Office and EHR tools to process health information accurately.