Medical Administrative Assistant

Mayo Clinic; La Crosse (WI); Hybrid; USD 29,687 - 41,631; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic is seeking an administrative support professional for a hybrid role based near the La Crosse campus, WI. Responsibilities include coordinating appointments, managing calendars, processing invoices, and supporting patient-related activities.

The position requires strong organizational and communication skills, attention to detail, and ability to adapt to a dynamic environment. Onsite and travel arrangements are part of the role, with opportunities for professional growth within Mayo

Qualifications

• High school diploma or GED with a minimum of two years’ administrative support experience or a one-year credential in administrative, business, or medical-related field with at least one year in admin support.
• Experience must include meeting management, calendar coordination, and creating or transcribing documents/presentations.
• Candidates may need to complete a Medical Terminology course within six months of employment, depending on role/background.
• Anatomy/Physiology may be required depending on role and background.

Responsibilities

• Provide a mix of clinical and administrative support tasks: manage patient materials flow, coordinate appointments, and travel/meeting arrangements.
• Maintain calendars, prepare documents, process invoices and reimbursements, and support department projects and web content.
• Support care providers by anticipating needs and serving as a resource to patients and the health care team.
• Demonstrate confidentiality, accuracy, organization, and professionalism in all patient-related activities.

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role. Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.

Qualifications

Position requires high school diploma or G.E.D. with a minimum of two years’ experience in an administrative support role or one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role, or an associate’s degree in an administrative, business, or medical-related program. Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background. Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through. Experience with coordination of travel and expense management. Proficient application of English grammar, punctuation, and sentence structure. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Prefer work-related experience within the last ten years. None required.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

This is a hybrid position and must be located within 100 miles of the Mayo Clinic La Crosse campus for onsite expectations approximately 2 days per week.

Compensation Detail

$21.55 - $30.22 per hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

64

Schedule Details

Mon–Fri Daytime Hours

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.