Medical Administrative Assistant

Boston Obstetrics & Gynecology; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Boston Obstetrics & Gynecology in Brookline, MA seeks a Medical Administrative Assistant/Patient Coordinator to manage front-desk operations, greet patients, check-in/out, verify insurance, and schedule appointments.

The role supports providers by handling medical forms, maintaining accurate EHR records, answering high-volume calls, and coordinating communications between patients and clinicians to ensure a smooth, timely patient experience.

Qualifications

• Minimum 3 years of administrative assistant experience preferred.
• Experience in a medical setting strongly preferred.
• Strong phone etiquette and customer service skills.
• Basic knowledge of medical terminology for accurate documentation.

Responsibilities

• Greet patients and manage front-desk operations.
• Check-in/out patients and verify insurance information.
• Schedule appointments and manage calendar.
• Answer and direct a high-volume phone line.
• Maintain accurate electronic health records and documentation.
• Coordinate communication between patients, clinicians, and external offices.
• Assist with handling medical forms and ensure timely patient experience.

Skills

Administrative experience

Phone etiquette

Medical terminology

Scheduling

Data entry

Record management

EMR systems

Organizational skills

Time management

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Company Description: Boston Obstetrics & Gynecology is a specialized medical practice serving patients in the Greater Boston area from its office in Brookline, Massachusetts. The practice focuses on comprehensive obstetric and gynecologic care, supporting patients through all stages of life. Team members collaborate closely with clinicians to deliver compassionate, high-quality care in a professional and respectful environment. The practice values reliability, attention to detail, and a patient-centered approach in every aspect of operations.

Role Description: The Medical Administrative Assistant/Patient Coordinator is a full-time, on-site role based in Brookline, MA. This role supports providers and patients by managing front-desk operations, including greeting patients, checking them in and out, verifying insurance information, and scheduling appointments. Daily responsibilities include answering and directing a high-volume of phone calls, responding to patient inquiries and maintaining accurate electronic health records and documentation. The Medical Administrative Assistant also coordinates communication between patients, clinicians, and external offices, assists with handling medical forms, and helps ensure a smooth, professional, and timely patient experience.

Qualifications

• Minimum 3 years of administrative assistant experience preferred. Experience in a medical setting strongly preferred.
• Strong phone etiquette and customer service skills to interact effectively and respectfully with patients.
• Basic knowledge of medical terminology to support accurate documentation, scheduling, and communication with clinical staff.
• Administrative assistance skills, including scheduling, data entry, record management and basic office workflows.
• Clear verbal and written communication skills for working with patients, clinicians, and colleagues in a busy medical practice.
• Ability to work closely with a variety of people
• Strong problem-solving skills
• Strong attention to detail
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Additional beneficial qualifications include experience in a healthcare or medical office setting, proficiency with electronic medical record (EMR) systems, strong organizational and time-management skills, self-motivating and requiring limited supervision
• High school diploma or equivalent required; post-secondary coursework is a plus.