Medical Assistant - Hem/Onc - Stoneham

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Tufts Medical Center, Inc. in Boston seeks a Medical Assistant to support outpatient operations, manage patient flow, prepare rooms, and assist clinicians.

You will collect vital signs, document information, administer immunizations as needed, handle administrative tasks, and contribute to a positive patient experience in a fast-paced clinic.

Qualifications

• High school diploma or equivalent is required.
• Medical Assistant National Certification Attestation (AAMA/AMCA/AMT/NCCT/NHA) required.
• Basic Life Support (BLS) Certification or obtained within 3 months.
• Three (3) years of Medical Assistant experience.

Responsibilities

• Controls and monitors patient flow to maximize efficiency.
• Prepares medical records and verifies patient data.
• Exhibits strong customer service in all patient interactions.
• Maintains safe, clean environment for patients and families.
• Assists providers during visits and may escort patients to exam rooms.
• Performs vital signs and records patient information and medications.
• Performs specimen collection and Point of Care Testing as ordered.
• Supports clinic operations including billing/documentation and referrals.

Skills

Medical Assistant experience

Basic Life Support

MA Certification

Communication

Education

High school diploma or equivalent

MA National Certification Attestation

Basic Life Support Certification

Job description

Job Profile Summary

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses performing the following duties: Prepares patient rooms, escorts patients to rooms, takes vitals and documents patient information; assists physicians with procedures and educates patients on specimen collection. Performs clerical or administrative duties in support of clinical operations. A clinical technologist role that has specialized knowledge or skills gained through a combination of vocational education, training, and experience. This role will be most commonly applied to patient care and/or scientific/laboratory jobs. A specialist level role requiring advanced knowledge of operational procedures and tools through extensive work experience and requiring vocational or technical education. Works under limited supervision for non-routine situations and may be responsible for leading daily operations, and trains, delegates and reviews the work of entry level employees and problems are typically difficult and non-routine but not complex.

Job Overview

Under general supervision of licensed personnel, this position is responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting. The position is a patient liaison through both clinical and administrative responsibilities. Plays an important role in the revenue cycle process, clinical operations, and patient experience. Responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice.May administer immunizations per clinic needs. Recognized as a leader and mentor to other clinical/administrative support staff.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent.
2. Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
3. Basic Life Support (BLS) Certification OR Obtain within three (3) months.
4. Three (3) years of Medical Assistant experience.

Internal Employees Only: If in an MA Instructor position prior to 11/10/2024, employee must obtain national certification by 11/09/2025.

Preferred Qualifications:

1. Five (5) years of Medical Assistant experience.
2. Bilingual.
3. Experience with electronic medical record systems.
4. Previous supervisory experience.

Duties and Responsibilities:

1. Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.
2. Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data.
3. Exercises a high degree of customer service in all interactions with patients, internal and external customers.
4. Provides a safe, comfortable, and clean environment for patients and families.
5. Escorts patient to exam room and prepares patient for provider visit. This may include pediatric, adult, or geriatric patients. Checks to ensure patient comfort, privacy, and safety.
6. Ensures patient and personal safety. Completes a fall risk assessment. May sit with a patient who needs monitoring.
7. Prepares exam room for each patient in accordance with needs of patient's visit.
8. Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary.
9. Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient's stated level of pain, and reviews list of medications with patient.
10. Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit.
11. Performs Point of Care Testing (POC) as ordered including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
12. Performs quality control checks on equipment.
13. Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician.
14. Assists with patient billing by ensuring CPT codes, diagnosis codes and all supplies and procedures are indicated on charting.
15. Ensures outside paperwork is scanned into patient's electronic medical record.
16. Processes and tracks referrals and prior authorizations as requested/ordered by provider. Notifies provider of patient requests for referrals and prescription renewals.
17. Stocks, maintains and rotates medical supplies in clinic rooms daily according to clinic demands. Monitors expiration dates. Monitors medical supply inventory for clinic and orders medical supplies as needed.
18. Participates in unit specific quality improvement projects i.e. hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
19. Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
20. May administer immunizations as needed.
21. Trains and orients new medical assistants and will precept students.
22. May perform hand hygiene audits.
23. Facilitates daily operations and responsibilities of the day-to-day patient flow within each designated area, acting as the first level "go-to person" for the providers and clinical staff regarding troubleshooting issues including patient complaints, clinical and billing questions, etc.
24. Collects and reports on ambulatory quality metrics.
25. May participate in ambulatory tracers.
26. Participates in the interviewing and training of clinical staff as requested by Practice Manager.
27. Cleans and sterilizes instruments and maintains diagnostic equipment.
28. Reports updates and findings regularly to Practice Manager.
29. May be asked to cover satellite locations.

Physical Requirements:

1. Occasional lifting of 30-35 pounds and turning of patients.
2. Prolonged standing and walking.
3. Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting.
4. Exposure to infectious disease and possible carcinogenic chemicals.
5. Exposure of blood-borne pathogens.
6. Requires fine manual dexterity to lift and maneuver patients.
7. Requires visual and aural acuity necessary to monitor patient care.

Skills & Abilities:

1. Demonstrates organizational skills and attention to detail. Ability to prioritize work and complete tasks in a timely manner.
2. Works independently and accurately with excellent follow-through.
3. Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software and the ability to navigate through electronic medical record systems.
4. Ability to read, write and spell in