Medical Admin Assistant II

Mass General Brigham; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare provider as a Medical Admin Assistant II in Boston. This role involves both administrative and clinical functions to ensure smooth operations at the Massachusetts Eye and Ear Infirmary. You will handle scheduling, patient assistance, and various clerical tasks to deliver excellent support in a professional medical environment.

Qualifications

• Office experience 2-3 years required.
• CMAA certification preferred.
• Proficiency in office operations including filing and scanning.

Responsibilities

• Perform routine administrative and clerical duties.
• Make patient appointments and maintain records.
• Assist patients with check-in and check-out.

Skills

Communication

Time Management

Organizational Skills

Office Procedures

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Medical Admin Assistant II page is loaded

Medical Admin Assistant II

Apply remote type: Onsite

Locations: Boston-MA

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: RQ4019268

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Shift: Monday–Friday, 8:00 AM – 4:30 PM

Job Summary

MAAII: Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience: Office experience 2-3 years required

Knowledge, Skills and Abilities:

• Proficiency with all Office Suite, knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Effective written and verbal communication skills.
• Understanding of work-related documents, composing/editing emails, memos, and letters, and taking accurate messages.
• Good time management and organizational skills to manage multiple tasks effectively.

Additional Job Details

Physical Requirements:

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For accommodation requests, contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

Defines behaviors critical for successful performance at each job level, used for evaluation, hiring, and development.

Similar Jobs

• Clinic/Practice Assistant II (Onsite, Boston-MA, Part time)
• Practice Assistant II - Amb GYN (Bilingual in Spanish) (Onsite, Boston-MA, Full time)
• Practice Assistant II - ORL Surgery - per diem (Hybrid, Boston-MA, Part time)

Join us in combating disease, helping people, and making an impact. Mass General Brigham is a community dedicated to excellence in medicine, education, and research.