Medicaid Support Specialist II - Cooperstown (Onsite)

Maximus; Village of Cooperstown (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health benefits

Bonuses based on performance

401K retirement plan

Paid time off

Employee discounts

Tuition reimbursement

Wellness program

Job summary

Maximus is seeking a Customer Service Representative II to join our Cooperstown, NY office. In this role, you will help New York Medicaid recipients navigate healthcare options, assist with enrollment, and provide face-to-face and phone support.

The position offers Monday–Friday 8:30 AM–4:30 PM, full-time onsite, with comprehensive benefits and opportunities for professional development, including CAC certification.

Qualifications

• High school diploma or GED required and 6+ months of relevant professional experience.
• Prior work experience in customer service, data entry and/or data processing.
• Experience working with MS Office applications (Excel, PowerPoint & Word).

Responsibilities

• Serve as a subject matter resource for customer inquiries via telephone, IVR, web portals or outreach activities.
• Manage and support escalated enrollment cases and processes.
• Respond to complex customer concerns by applying program policies and guidelines.

Skills

Customer service

Data entry

MS Office

Education

High school diploma or GED

Some college or college degree

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Maximus is seeking a Customer Service Representative II to join our Cooperstown, NY office. In this role, you will help New York Medicaid recipients navigate healthcare options, assist with enrollment, and provide face-to-face and phone support.

The position offers Monday–Friday 8:30 AM–4:30 PM, full-time onsite, with comprehensive benefits and opportunities for professional development, including CAC certification.