Medicaid Enrollment Specialist I - Brooklyn (Onsite)

Maximus; New York (NY); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Work-life balance

Bonuses based on performance

Comprehensive insurance coverage

401K retirement plan with companymatch

Paid time off (PTO)

Wellness program

Training and development

Zusammenfassung

Maximus in Brooklyn, NY, is seeking a Customer Service Representative I to support Medicaid recipients with enrollment options in a full-time onsite role at our Brooklyn office. You will assist individuals in navigating coverage, answer questions, and document interactions to ensure accurate enrollment records.

The ideal candidate communicates clearly and compassionately across face-to-face and telephone channels, explains managed care plans, and participates in ongoing training, including

Qualifikationen

• Experience in assisting Medicaid beneficiaries with enrollment and plan choices.
• Clear, compassionate communication for in-person and phone support.
• Willingness to obtain CAC certification and participate in training.

Aufgaben

• Coordinate and process intake.

Kenntnisse

Customer service

Communication

Tools

CRM software

Jobbeschreibung

Maximus in Brooklyn, NY, is seeking a Customer Service Representative I to support Medicaid recipients with enrollment options in a full-time onsite role at our Brooklyn office. You will assist individuals in navigating coverage, answer questions, and document interactions to ensure accurate enrollment records.

The ideal candidate communicates clearly and compassionately across face-to-face and telephone channels, explains managed care plans, and participates in ongoing training, including