Medicaid Support Specialist II

Maximus; City of Peekskill (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) with company matching

Paid time off (PTO)

Wellness resources

Job summary

Maximus in Peekskill, NY is seeking a Customer Service Representative II to help New York Medicaid recipients navigate their healthcare options, access services, and make informed decisions about their coverage. This on-site, full-time role requires empathy, clear communication, and a commitment to public service.

You will assist clients face-to-face and over the phone, guide them through enrollment, explain managed care plan options, and maintain your CAC certification with training support

Responsibilities

• Assist Medicaid recipients face-to-face and by phone to navigate enrollment and plan options.
• Explain managed care options and provide compassionate, patient-focused service.
• Maintain CAC certification with provided training and support.

Job description

Maximus in Peekskill, NY is seeking a Customer Service Representative II to help New York Medicaid recipients navigate their healthcare options, access services, and make informed decisions about their coverage. This on-site, full-time role requires empathy, clear communication, and a commitment to public service.

You will assist clients face-to-face and over the phone, guide them through enrollment, explain managed care plan options, and maintain your CAC certification with training support