Bilingual Customer Service Representative I - Spanish/English - Staten Island, NY

https:/www.scheurer.org/careers/; New York (NY); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Comprehensive health benefits

401(k) retirement plan

Paid time off

Zusammenfassung

Maximus is seeking a Bilingual Customer Service Representative I (English/Spanish) to join our team in Staten Island, NY. You will assist Medicaid recipients in navigating healthcare options, explain enrollment steps, and provide compassionate support in both English and Spanish.

This full-time, onsite role offers comprehensive benefits, a structured schedule, and opportunities for professional growth while maintaining CAC certification.

Qualifikationen

• Bilingual in English and Spanish required.
• Strong customer service and communication skills.
• Onsite position in Staten Island, NY; willingness to travel to assist clients as needed.

Aufgaben

• Assist Medicaid recipients in navigating healthcare options.
• Explain managed care plan options and enrollment steps.
• Provide face-to-face and telephone support to clients.
• Guide individuals through enrollment and eligibility processes in a respectful, patient manner.

Kenntnisse

Bilingual English/Spanish

Customer service

Communication

Empathy

Ausbildung

CAC Certification (Certified Application Counselor)

Jobbeschreibung

Make a Difference in Your Community Every Day!

Maximus is seeking a Bilingual Customer Service Representative I (English/Spanish) to join our team in Staten Island, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage.

As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. Your ability to communicate fluently in both English and Spanish will help ensure members receive the support and information they need to access quality healthcare.

This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification.

Position Details:

• Full-time, onsite position located in an LDSS/HRA office in Staten Island, NY
• Monday - Friday schedule, 8:30 AM - 5:30 PM
• Comprehensive health and wellness benefits

If you are fluent in English and Spanish, passionate about serving others, and looking for a career with purpose, we encourage you to apply today and join a team dedicated to improving the lives of New Yorkers.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.