Customer Service Representative II - Peekskill, NY

Maximus; City of Peekskill (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) with company matching

Paid time off (PTO)

Wellness resources

Job summary

Maximus in Peekskill, NY is seeking a Customer Service Representative II to help New York Medicaid recipients navigate their healthcare options, access services, and make informed decisions about their coverage. This on-site, full-time role requires empathy, clear communication, and a commitment to public service.

You will assist clients face-to-face and over the phone, guide them through enrollment, explain managed care plan options, and maintain your CAC certification with training support

Responsibilities

• Assist Medicaid recipients face-to-face and by phone to navigate enrollment and plan options.
• Explain managed care options and provide compassionate, patient-focused service.
• Maintain CAC certification with provided training and support.

Job description

Make a Difference in Your Community Every Day!

Maximus is seeking a Customer Service Representative II to join our team in Peekskill, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage.

As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. By delivering clear, compassionate communication, you will help ensure members have access to the information and support necessary to make informed healthcare decisions. Your ability to communicate will help ensure members receive the support and information they need to access quality healthcare.

This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification.

Position Details:

• Full-time, onsite position located in Peekskill, NY
• Monday - Friday schedule, 8:30 AM - 5:00 PM
• Comprehensive health and wellness benefits

If you are passionate about serving others and seeking a career with purpose, we encourage you to apply today and join a team dedicated to improving the lives of New Yorkers.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.