Bilingual Medicaid Support Rep (EN/ES) – Onsite

Maximus; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) retirement plan

Paid time off

Job summary

Maximus is seeking a Bilingual Customer Service Representative I (English/Spanish) to join our team in Staten Island, NY. You will assist Medicaid recipients in navigating healthcare options, explain enrollment steps, and provide compassionate support in both English and Spanish.

This full-time, onsite role offers comprehensive benefits, a structured schedule, and opportunities for professional growth while maintaining CAC certification.

Qualifications

• Bilingual in English and Spanish required.
• Strong customer service and communication skills.
• Onsite position in Staten Island, NY; willingness to travel to assist clients as needed.

Responsibilities

• Assist Medicaid recipients in navigating healthcare options.
• Explain managed care plan options and enrollment steps.
• Provide face-to-face and telephone support to clients.
• Guide individuals through enrollment and eligibility processes in a respectful, patient manner.

Skills

Bilingual English/Spanish

Customer service

Communication

Empathy

Education

CAC Certification (Certified Application Counselor)

Job description

Maximus is seeking a Bilingual Customer Service Representative I (English/Spanish) to join our team in Staten Island, NY. You will assist Medicaid recipients in navigating healthcare options, explain enrollment steps, and provide compassionate support in both English and Spanish.

This full-time, onsite role offers comprehensive benefits, a structured schedule, and opportunities for professional growth while maintaining CAC certification.