Medicaid QA Lead - Onsite in Topeka, KS

Maximus; Topeka (KS); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

401K plan

Paid time off

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is hiring a Quality Assurance Manager to support a Medicaid Eligibility program in the State and Local sector onsite in Topeka, KS. The role will oversee QA programs, ensure compliance with contractual and regulatory standards, and drive continuous improvement across operations.

This position is contingent upon contract award and requires strong leadership, training oversight, and collaboration with project leadership to maintain client satisfaction and high quality standards.

Qualifications

• Bachelor's degree in relevant field and 5+ years of relevant professional experience required.
• Experience managing direct reports remotely and multiple trainings virtually.
• Experience with designing, implementing and reporting customer satisfaction surveys.
• Experience with standardized quality tools.
• Experience with call and voice monitoring platforms.
• Experience with a large-scale telephony system.
• Experience with CRM platforms.
• Experience with contract compliance and quality platforms.
• Experience with statistical processes.

Responsibilities

• Oversee the day-to-day functions of the QA department.
• Manage a QA program that monitors and resolves issues before they become problems.
• Supervise development and updates of policies and procedures.
• Coordinate training for project personnel and provide up-to-date information on programs and resources.
• Arrange staff training regularly and ensure training programs meet corporate requirements.
• Provide project leadership with updates on quality, operations, training, and policy issues.
• Lead staff in quality improvement related to process, customer service, and conflict resolution.
• Prepare monthly and quarterly status reports for project leadership.

Skills

Bachelor's degree

5+ years exp

Quality management

Remote supervision

Customer surveys

Quality tools

Call monitoring

Telephony systems

CRM platforms

Contract compliance

Statistical processes

Education

Bachelor's degree in relevant field

Tools

CRM platforms

Quality monitoring tools

Large telephony systems

Job description

Maximus is hiring a Quality Assurance Manager to support a Medicaid Eligibility program in the State and Local sector onsite in Topeka, KS. The role will oversee QA programs, ensure compliance with contractual and regulatory standards, and drive continuous improvement across operations.

This position is contingent upon contract award and requires strong leadership, training oversight, and collaboration with project leadership to maintain client satisfaction and high quality standards.