Medicaid QA Leader — Onsite Topeka, KS

Maximus, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Health insurance

401K plan with company match

Paid time off

Disability insurance

Tuition reimbursement

Job summary

Maximus, Inc. is seeking a Quality Assurance Manager to oversee QA programs for a Medicaid Eligibility initiative in the State and Local sector. This onsite role is based in Topeka, KS and will drive continuous improvement to meet contractual standards.

The ideal candidate will hold a Bachelor's degree with 5+ years of relevant experience, be proficient with QA tools, and lead training and reporting across on-site and remote staff.

Qualifications

• Bachelor's degree in relevant field and 5+ years of professional experience required, or an equivalent combo of education and experience.
• Experience leading QA programs and ensuring compliance with contractual standards.
• Experience with customer service processes, and training across on-site and remote staff.
• Proficiency with quality tools and reporting mechanisms.
• Knowledge of Medicaid programs is highly preferred.

Responsibilities

• Oversee the day-to-day functions of the QA department.
• Manage a QA program that monitors and resolves issues before they escalate.
• Develop and update policies and procedures as needed.
• Arrange staff training and ensure training programs meet corporate requirements.
• Provide leadership updates on quality, operations, training, and policy issues.
• Prepare monthly and quarterly status reports for project leadership and the Department.

Skills

Quality Assurance

Leadership

Process Improvement

Training & Development

Reporting

Lean Six Sigma Yellow Belt

Medicaid knowledge

CRM platforms

Education

Bachelor's degree in relevant field

Tools

CRM platforms

Call/Voice monitoring platforms

Large-scale telephony systems

Quality tools

Job description

Maximus, Inc. is seeking a Quality Assurance Manager to oversee QA programs for a Medicaid Eligibility initiative in the State and Local sector. This onsite role is based in Topeka, KS and will drive continuous improvement to meet contractual standards.

The ideal candidate will hold a Bachelor's degree with 5+ years of relevant experience, be proficient with QA tools, and lead training and reporting across on-site and remote staff.