Quality Assurance Manager

Maximus; Topeka (KS); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

401K plan

Paid time off

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is hiring a Quality Assurance Manager to support a Medicaid Eligibility program in the State and Local sector onsite in Topeka, KS. The role will oversee QA programs, ensure compliance with contractual and regulatory standards, and drive continuous improvement across operations.

This position is contingent upon contract award and requires strong leadership, training oversight, and collaboration with project leadership to maintain client satisfaction and high quality standards.

Qualifications

• Bachelor's degree in relevant field and 5+ years of relevant professional experience required.
• Experience managing direct reports remotely and multiple trainings virtually.
• Experience with designing, implementing and reporting customer satisfaction surveys.
• Experience with standardized quality tools.
• Experience with call and voice monitoring platforms.
• Experience with a large-scale telephony system.
• Experience with CRM platforms.
• Experience with contract compliance and quality platforms.
• Experience with statistical processes.

Responsibilities

• Oversee the day-to-day functions of the QA department.
• Manage a QA program that monitors and resolves issues before they become problems.
• Supervise development and updates of policies and procedures.
• Coordinate training for project personnel and provide up-to-date information on programs and resources.
• Arrange staff training regularly and ensure training programs meet corporate requirements.
• Provide project leadership with updates on quality, operations, training, and policy issues.
• Lead staff in quality improvement related to process, customer service, and conflict resolution.
• Prepare monthly and quarterly status reports for project leadership.

Skills

Bachelor's degree

5+ years exp

Quality management

Remote supervision

Customer surveys

Quality tools

Call monitoring

Telephony systems

CRM platforms

Contract compliance

Statistical processes

Education

Bachelor's degree in relevant field

Tools

CRM platforms

Quality monitoring tools

Large telephony systems

Job description

Description & Requirements

Maximus is currently hiring a Quality Assurance Manager to support a Medicaid Eligibility program within the State and Local sector onsite in Topeka, KS. The Quality Assurance Manager will oversee quality assurance programs, ensure compliance with contractual and regulatory standards, and drive continuous improvement initiatives across operations. In this role, the Quality Assurance Manager will monitor performance, analyze quality trends, implement corrective actions, and leverage standardized quality tools and processes to enhance service delivery and ensure client expectations are consistently met.

This position is contingent upon contract award.

Why Maximus?

• Competitive Compensation - Regular bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Oversee the day-to-day functions of the Quality Assurance (QA) department.
• Manage an effective quality assurance program that monitors and resolves issues before they become problems.
• Supervise the development and regular update of policies and procedures.
• Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
• Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
• Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
• Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
• Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience managing direct reports remotely, as well as multiple training sessions virtually.
• Experience with designing, implementing and reporting customer satisfaction surveys.
• Experience with standardized quality tools.
• Experience with call and voice monitoring platforms.
• Experience with a large-scale telephony system.
• Experience with Client Relationship Management (CRM) platforms.
• Experience with contract compliance and quality platforms.
• Experience with statistical processes.
• Must be willing and able to work onsite in Topeka, KS.
• Must be willing and able to accept an offer that is contingent upon award.

Preferred Skills And Qualifications

• Lean Six Sigma experience with a minimum of Yellow Belt Certification.
• Medicaid program knowledge and experience highly preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$80,000.00

Maximum Salary

$105,000.00