Medicaid Program Associate (PCN 068345)

State of Alaska; Anchorage (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

State of Alaska’s Department of Health in Anchorage is seeking a program associate for the EPSDT Ground Transportation program to join a dynamic team focused on efficiency, effectiveness, and quality improvement. The role emphasizes attention to detail, robust data and decision-support capabilities, and strong written and oral communication to support Medicaid services for Alaskans.

The position is open to Alaskan residents, with a hybrid/onsite environment in midtown Anchorage and opportunities

Qualifications

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Oral Communication: Expresses information to individuals or groups effectively, considers audience, and communicates clearly.
• Written Communication: Writes clearly, concisely, and persuasively for the intended audience.

Responsibilities

• Serve as the program associate for the EPSDT Ground Transportation program, contributing to efficiency, effectiveness, and quality improvement.
• Collaborate with program staff, contractors, and the community to support Medicaid-related activities.
• Demonstrate attention to detail and apply competency-based qualifications to day-to-day tasks.

Skills

Attention to Detail

Decision Support

Quality Management

Job description

Welcome to the Department of Health!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us,

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

Are you a detail-oriented self-starter who is ready to be part of an energetic team making an impact on the lives of Alaskans? In this role, you will serve as the program associate for the EPSDT Ground Transportation program to be a pivotal member of a dynamic team that focuses on efficiency, effectiveness, and quality improvement.

Our Mission, Values, and Culture:

The Health Care Services mission is to: Provide all eligible Alaskans access and oversight to the full range of appropriate Medicaid services. We also protect Alaska’s most vulnerable populations through our certification and licensing sections. The Health Care Services vision is to: Innovate health plans that improve quality of health care for all Alaskans, attract excellent providers, and be known for outstanding customer service. Division of Health Care Services’ core values: Through quality service, prudent use of resources, and satisfied, productive employees, we will promote good health for the people we serve, via ACCESS:

• Articulate
• Competent
• Constructive
• Ethical
• Strategic
• SSincere

If you are someone that embraces these values and wants to assist in the mission of HCS, we encourage you to

The benefits of joining our team:

• In this position, you will enjoy paid holidays, paid leave, and comprehensive health, vision, and dental insurance.
• Our flexible schedules, including hybrid telework, empower you to leverage your professional talents in meaningful ways to have a positive impact on the lives of Alaskans.

If you thrive on quality, take pride in your work, and excel under pressure, we’d love to have you on our team!

The working environment you can expect:

The selected candidate will work in a fast-paced, busy, and challenging environment that embraces collaboration through working closely with other program staff, contractors, and the community. This position is located at 4601 Business Park Blvd., Building K, in midtown Anchorage with easy access to public transportation, nearby walking trails, and several restaurants and stores.

Who we are looking for:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Decision Support: Knowledge of decision support theories, methods, and tools for identifying, synthesizing, representing, and evaluating the important aspects of a decision situation and prescribing the recommended course for decision makers and other stakeholders.
• Quality Management: Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

To view the general description and example of duties for this job class, please go to the following link and search for Medicaid Program Associate https://www.governmentjobs.com/careers/Alaska/classspecs.

Competency-Based Minimum Qualifications Instructions

This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class. Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations rather than specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.

Any combination of education and/or experience that provides the applicant with competencies in:

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

Equivalent to those typically gained by: Experience applying program requirements and working with individuals in stressful situations and/or training or education which includes such course work as business administration, computer sciences, economics, healthcare, legal studies, medical billing or coding, public health, public assistance, psychology.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self‑study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post‑secondary degree) and short-duration (such as a seminar) programs.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

Please read the information below carefully. This applies to your application submission.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.