Customer Service Representative I - Brooklyn, NY

Maximus; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Work-life balance

Bonuses based on performance

Comprehensive insurance coverage

401K retirement plan with companymatch

Paid time off (PTO)

Wellness program

Training and development

Job summary

Maximus in Brooklyn, NY, is seeking a Customer Service Representative I to support Medicaid recipients with enrollment options in a full-time onsite role at our Brooklyn office. You will assist individuals in navigating coverage, answer questions, and document interactions to ensure accurate enrollment records.

The ideal candidate communicates clearly and compassionately across face-to-face and telephone channels, explains managed care plans, and participates in ongoing training, including

Qualifications

• Experience in assisting Medicaid beneficiaries with enrollment and plan choices.
• Clear, compassionate communication for in-person and phone support.
• Willingness to obtain CAC certification and participate in training.

Responsibilities

• Coordinate and process intake.

Skills

Customer service

Communication

Tools

CRM software

Job description

Customer Service Representative I - Brooklyn, NY

General information

Date

Thursday, October 15, 2026

City

Brooklyn

State

NY

Country

United States

Working time

Full-time

Description & Requirements

Make a Difference in Your Community Every Day!

Maximus is seeking a Customer Service Representative II to join our team in Brooklyn, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage.

As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. By delivering clear, compassionate communication, you will help ensure members have access to the information and support necessary to make informed healthcare decisions. Your ability to communicate will help ensure members receive the support and information they need to access quality healthcare.

This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification.

Position Details:

• Full-time, onsite position at our office, located at 1912 Mermaid Avenue, Brooklyn, NY.
• Monday - Friday schedule, 8:30 AM - 5:00 PM
• Comprehensive health and wellness benefits

Benefits & Perks

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Coordinate and process intake