Customer Service Representative I - Brooklyn, NY

Maximus; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Prescription coverage

Life insurance

Auto insurance discounts

Home insurance discounts

Renter's insurance discounts

Pet insurance discounts

401K

Paid Time Off

EAP

Tuition reimbursement

Employee discounts

Wellness program

Professional development

Job summary

Maximus in Brooklyn, NY is seeking a Customer Service Representative II to assist New York Medicaid recipients with their healthcare options, enrollment, and plan choices. This onsite full-time role emphasizes clear, compassionate communication and a commitment to helping communities access essential services.

You will provide face-to-face and telephone support, explain managed care options, and guide members through the enrollment process while upholding CAC certification and quality service

Qualifications

• Experience helping Medicaid recipients or similar populations.
• Excellent communication and interpersonal skills.
• Ability to explain complex health plan options clearly.
• Willingness to obtain CAC certification and maintain it.

Responsibilities

• Help Medicaid recipients navigate healthcare options.
• Assist with enrollment and explain plan choices.
• Provide face-to-face and telephone support.
• Deliver compassionate, people-centered service to members.

Skills

Customer service

Communication

Empathy

Education

CAC certification

Job description

Make a Difference in Your Community Every Day! Maximus is seeking a Customer Service Representative II to join our team in Brooklyn, NY. In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage.

As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. By delivering clear, compassionate communication, you will help ensure members have access to the information and support necessary to make informed healthcare decisions. Your ability to communicate will help ensure members receive the support and information they need to access quality healthcare.

This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification.

Position Details

• Full-time, onsite position at our office, located at 1912 Mermaid Avenue, Brooklyn, NY.
• Monday - Friday schedule, 8:30 AM - 5:00 PM
• Comprehensive health and wellness benefits

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.