Medicaid Enrollment Navigator

Northern Nevada HOPES; Reno (NV); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

3 weeks PTO in your first year

12 paid holidays annually

Paid Parental Leave (after 12 months)

24/7 Employee Assistance Program

100% employer-paid health insurance

Life insurance options

Job summary

Northern Nevada HOPES is seeking an Exchange Enrollment Facilitator to educate patients on Nevada Medicaid and Nevada HealthLink, assist with enrollment and reenrollment, and ensure patients understand how to access and maintain health coverage. The role includes training staff, handling outreach, and maintaining HIPAA-compliant records in the EMR.

The candidate will stay current on Nevada Medicaid and Medicare rules, support uninsured patients with financial assistance options, and participate

Qualifications

• Clear, effective communication in English (oral and written).
• Knowledge of health care insurance and how Medicaid/HealthLink enrollment works.
• Certification as an Exchange Enrollment Facilitator preferred.
• Spanish/English bilingual preferred.
• Thorough knowledge and experience of the health care industry preferred.
• Excellent interpersonal and organizational skills preferred.
• Ability to build strong working relationships with patients, staff, and the public.
• Ability to read and write clearly and accurately.

Responsibilities

• Educate patients about Nevada Medicaid and Nevada HealthLink and enrollment options.
• Assist patients in enrolling and reenrolling through the Medicaid portal.
• Educate and train staff on Medicaid/Medicare insurance issues.
• Perform outreach to patients with potential changes in eligibility.
• Maintain HIPAA-compliant documentation and confidentiality.
• Document patient interactions accurately in the EMR.
• Communicate patient needs and updates to the team.
• Monitor policy changes affecting coverage and care.

Skills

Effective communication

Health insurance knowledge

Interpersonal skills

Organizational skills

Written communication

Bilingual: Spanish/English

Tools

EMR systems

HIPAA compliance

Job description

Northern Nevada HOPES is seeking an Exchange Enrollment Facilitator to educate patients on Nevada Medicaid and Nevada HealthLink, assist with enrollment and reenrollment, and ensure patients understand how to access and maintain health coverage. The role includes training staff, handling outreach, and maintaining HIPAA-compliant records in the EMR.

The candidate will stay current on Nevada Medicaid and Medicare rules, support uninsured patients with financial assistance options, and participate