Medicaid Eligibility Liaison — Growth & Impact in Care

Certus Healthcare Management; Mayfield Heights (OH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with company matching

Paid time off

Job summary

Certus Healthcare Management is seeking a Medicaid Liaison to support eligibility and applications across our Ohio skilled nursing facilities. The role collaborates with residents, families, facility teams, and county offices to secure coverage and resolve issues.

The position is Monday–Friday, 9am–5pm, based at our Mayfield Heights corporate office, with negotiable salary starting at $40,000 and comprehensive benefits.

Qualifications

• Experience with Ohio Medicaid eligibility and applications preferred.
• Background in skilled nursing, long-term care, resident financial services, or accounts receivable preferred.
• Proficiency in Microsoft Office; PointClickCare experience is a plus.
• Ability to manage multiple cases and deadlines with strong organizational skills.
• Professional communication skills and a patient, supportive approach when working with residents and families.

Responsibilities

• Coordinate Medicaid applications, renewals, and conversions for long-term care residents.
• Assist residents and families with gathering financial records and required documentation.
• Track pending applications, outstanding requests, and deadlines through final determination.
• Follow up with county caseworkers and other agencies regarding application status and missing information.
• Identify barriers to approval and promptly communicate concerns to the appropriate team.
• Assist with resolving denials, coverage gaps, and requests for additional documentation.
• Maintain accurate records and provide regular updates to the Accounts Receivable team and facility leadership.
• Handle resident and financial information with confidentiality and professionalism.

Skills

Strong organizational skills

Professional communication

Independent work

Tools

Microsoft Office

PointClickCare

Job description

Certus Healthcare Management is seeking a Medicaid Liaison to support eligibility and applications across our Ohio skilled nursing facilities. The role collaborates with residents, families, facility teams, and county offices to secure coverage and resolve issues.

The position is Monday–Friday, 9am–5pm, based at our Mayfield Heights corporate office, with negotiable salary starting at $40,000 and comprehensive benefits.