Medicaid Dental Network Liaison (Hybrid/Remote)

Virginia Health Catalyst; Virginia; Híbrido; USD 68.000 - 73.000; Jornada completa

Descripción de la vacante

Virginia Health Catalyst (vahealthcatalyst.org) seeks a Medicaid Dental Facilitator to help dentists navigate Virginia Medicaid processes, including enrollment, credentialing, and claims. This full-time, grant-funded role involves coordinating with DMAS, DentaQuest, and state dental groups to expand access to Medicaid dental care across Virginia.

The position emphasizes provider recruitment, enrollment assistance, relationship-building, and data tracking, with a hybrid in-office schedule in

Formación

• Three or more years of professional experience in a dental or health care office, state agency, health plan, or similar setting.
• Working knowledge of Medicaid processes, such as provider enrollment, credentialing, managed care, or claims and billing.
• Excellent customer service, problem-solving, and communication skills, with the ability to explain complex processes clearly.
• Strong attention to detail and the ability to track and follow through on many open cases at once.
• Ability to work collaboratively with diverse partners, including dental practices, state staff, and statewide organizations.
• Commitment to Catalyst's core values: transparency, partnership, excellence, equity, and respect.
• Dedication to equity and commitment to continued learning on issues related to race, equity, and inclusion.

Responsabilidades

• Provider recruitment and retention: Increase access to care by helping dental providers join, and remain in, Virginia’s Medicaid dental network administered by DentaQuest.
• Hands-on support: Assist dental practices with Medicaid enrollment, credentialing, billing and claims, prior authorization, and other program requirements, and connect them to the right contacts at DMAS and DentaQuest.
• Relationship building: Build trusted relationships with private practices, community health centers, free clinics, and other safety-net dental providers across Virginia.
• Serving members well: Educating providers on how to work successfully with Medicaid members, including scheduling, missed appointments, and connecting patients to supports such as transportation.
• Systems improvement: Identify recurring barriers providers face in Virginia Medicaid and bring themes and recommendations to the Program Director and Senior Policy Manager to inform the Catalyst’s policy and advocacy work.
• Partnership with organized dentistry: Work closely with the Virginia Dental Association and local dental societies on outreach and provider communications.
• Data and evaluation: Track providers served, new and retained Medicaid dental providers by location, issues resolved, and dental utilization trends, and support HRSA grant reporting.
• Outreach and awareness: Develop provider resources, guides, and presentations; attend dental meetings and exhibitor events; and contribute content for the Catalyst website, newsletters, and social media through the Catalyst’s communications workflow.
• Events: Support webinars, trainings, and the Catalyst Annual Summit.
• Support the Catalyst's mission and assist with other organizational priorities as needed.

Conocimientos

Dental/healthcare experience

Medicaid processes

Customer service

Case management

Collaboration

Equity focus

Clear communication

Educación

Bachelor's degree in health/public health/public administration/communications/social science

Master's degree a plus

Descripción del empleo

Virginia Health Catalyst (vahealthcatalyst.org) seeks a Medicaid Dental Facilitator to help dentists navigate Virginia Medicaid processes, including enrollment, credentialing, and claims. This full-time, grant-funded role involves coordinating with DMAS, DentaQuest, and state dental groups to expand access to Medicaid dental care across Virginia.

The position emphasizes provider recruitment, enrollment assistance, relationship-building, and data tracking, with a hybrid in-office schedule in