Medicaid & Community Services Advocate

DC Government; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

The Department of Aging and Community Living (DACL) within DC Government seeks a Customer Services Specialist to inform the public about Medicaid and other agency programs, and to resolve complaints related to customer and communication services.

The role emphasizes engaging with Medicaid recipients, providing accurate program details, and coordinating with public/private partners to ensure timely access to services for District residents.

Qualifications

• One (1) year of specialized experience required in call center settings.
• Experience providing information on social benefits including Medicaid/Medicare and assisting applicants.

Responsibilities

• Answer inbound/outbound calls or meet with residents to relay program information.
• Investigate complaints and resolve customer issues related to services; determine urgency and action.
• Assist in data collection and coordination with agencies to ensure timely service delivery.

Skills

Call center experience

Public information delivery

Customer service resolution

Job description

The Department of Aging and Community Living (DACL) within DC Government seeks a Customer Services Specialist to inform the public about Medicaid and other agency programs, and to resolve complaints related to customer and communication services.

The role emphasizes engaging with Medicaid recipients, providing accurate program details, and coordinating with public/private partners to ensure timely access to services for District residents.