Medicaid & Social Services Support Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 60,000 - 72,000; Full time

Job summary

Department of Aging and Community Living (DACL) in Washington, DC seeks a Customer Services Specialist to communicate information about agency programs, products, and services and resolve Medicaid-related inquiries. The role involves helping residents access Medicare, Medicaid, or private insurance plans and addressing urgent issues in crisis situations.

duties include advising callers, maintaining data collection tools, and coordinating with public/private agencies to ensure timely service

Qualifications

• Experience handling inbound and outbound calls.
• Ability to provide information on Medicaid/Medicare and other programs.
• Experience resolving customer inquiries and complaints.

Responsibilities

• Confers with Medicaid recipients by phone or in person to provide information on programs and services, or to obtain details concerning complaints.
• Analyzes information gathered from callers to determine urgency and ensures access to appropriate insurance coverage and services.
• Initiates corrective action to resolve complex customer requests and problems.

Skills

Communication skills

Call center experience

Medicaid knowledge

Job description

Department of Aging and Community Living (DACL) in Washington, DC seeks a Customer Services Specialist to communicate information about agency programs, products, and services and resolve Medicaid-related inquiries. The role involves helping residents access Medicare, Medicaid, or private insurance plans and addressing urgent issues in crisis situations.

duties include advising callers, maintaining data collection tools, and coordinating with public/private agencies to ensure timely service