Medicaid Care Navigator & Outreach Associate

CVS Health Corporation; South Dakota; Hybrid; USD 25,000 - 58,000; Full time

Job summary

CVS Health in the United States is hiring an Engagement Outreach Hub Care Management Associate to conduct telephonic outreach and enrollment for Medicaid members, linking to care managers and creating coordinated care plans. The role blends sales, navigation, and patient support to improve utilization and outcomes.

The position requires HS diploma, strong communication, and the ability to manage multiple priorities; bilingual Spanish is a plus.

Qualifications

• Strong communication, organizational, and customer service skills.
• Ability to manage multiple priorities and adapt to change.
• Meet productivity and quality metrics with accuracy.
• Attention to detail and thorough documentation.
• Independent work style with team collaboration.
• Member-focused outreach approach.

Responsibilities

• Direct member outreach and enrollment into care management.
• Coordinate care plans and connect members to care managers.
• Answer calls, take messages, research information.
• Maintain documentation meeting regulatory standards.
• Adhere to confidentiality and compliance.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Attention to detail

Independent work

Team collaboration

Bilingual Spanish

Education

HS Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

CVS Health in the United States is hiring an Engagement Outreach Hub Care Management Associate to conduct telephonic outreach and enrollment for Medicaid members, linking to care managers and creating coordinated care plans. The role blends sales, navigation, and patient support to improve utilization and outcomes.

The position requires HS diploma, strong communication, and the ability to manage multiple priorities; bilingual Spanish is a plus.