Member Engagement & Care Coordination Specialist

ISHE; Northern (KY); Hybrid; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring a full-time Engagement Outreach Hub Care Management Associate in the United States. The role focuses on telephonic outreach to eligible Medicaid members, enrolling them into care management, and connecting them with care managers through warm transfers.

The successful candidate will demonstrate strong communication, organization, and customer service skills, with the ability to manage multiple priorities and meet productivity and quality metrics. Bilingual Spanish is a plus.

Qualifications

• Strong communication, organizational, and customer service skills.
• Ability to manage multiple priorities and adapt to change.
• Meets productivity and quality metrics with accuracy and a positive attitude.
• Attention to detail and documentation skills.
• Work independently while collaborating with the team.
• Professional, enthusiastic, member-focused outreach approach.

Responsibilities

• Engage in direct member outreach and enrollment into care management.
• Facilitate case assignment and warm transfers to care managers.
• Support team with calls, messages, and information research.
• Maintain documentation meeting regulatory standards and confidentiality.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Adaptability

Productivity

Quality metrics

Attention to detail

Documentation

Independent work

Team collaboration

Member-focused outreach

Professionalism

Education

HS Diploma or GED

Tools

MS Word

Outlook

Excel

Job description

CVS Health is hiring a full-time Engagement Outreach Hub Care Management Associate in the United States. The role focuses on telephonic outreach to eligible Medicaid members, enrolling them into care management, and connecting them with care managers through warm transfers.

The successful candidate will demonstrate strong communication, organization, and customer service skills, with the ability to manage multiple priorities and meet productivity and quality metrics. Bilingual Spanish is a plus.