Medicaid Care Navigator & Outreach Associate

CVS Health Corporation; Arizona; Hybrid; USD 53,010,000 - 121,350,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health Corporation, including its Aetna Medicaid Care Management Engagement Outreach Hub, is seeking a Care Management Associate to coordinate outreach and enrollment of eligible members by phone. The role blends outreach, healthcare navigation and customer support, connecting members to care managers through warm transfers and helping implement care plans while maintaining accurate records.

This full-time position offers a comprehensive benefits package, including medical, dental and vision

Qualifications

• Strong communication and customer service skills.
• Able to manage multiple priorities and adapt to change.
• Meet productivity and quality metrics with accuracy.
• Professional, enthusiastic, and member-focused outreach.

Responsibilities

• Conduct direct member outreach and engagement by phone.
• Facilitate case assignment and warm transfers to care managers.
• Enroll members into care management and support care plans.
• Maintain accurate documentation and adhere to policies and regulations.

Skills

Strong communication

Multitasking

Productivity metrics

Attention to detail

Independent work

Member-focused outreach

Education

HS Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

CVS Health Corporation, including its Aetna Medicaid Care Management Engagement Outreach Hub, is seeking a Care Management Associate to coordinate outreach and enrollment of eligible members by phone. The role blends outreach, healthcare navigation and customer support, connecting members to care managers through warm transfers and helping implement care plans while maintaining accurate records.

This full-time position offers a comprehensive benefits package, including medical, dental and vision