Care Coordination Navigator (Medicaid Outreach)

CVS Pharmacy; Wisconsin; On-site; USD 25,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid time off

Job summary

CVS Health is seeking a Care Management Associate for the Engagement Outreach Hub to coordinate healthcare services via telephonic outreach and enrollment. You will connect eligible members to care managers and support care plan implementation.

The role blends sales, health navigation, and health-plan support, requiring strong communication and organization. Work hours are standard business days with potential flexibility.

Qualifications

• Healthcare experience in a clinical support/engagement role.
• Strong communication and customer service focus.
• Flexibility to work occasional evenings or weekends.
• Familiarity with medical terminology and care management concepts.
• Bilingual Spanish preferred.

Responsibilities

• Engage members via telephonic outreach and warm transfer to care managers.
• Facilitate enrollment into care management and support implementation of care plans.
• Answer calls, research information, and document interactions in accordance with policies.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Attention to detail

Independent work

Team collaboration

Spanish bilingual

Education

HS Diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

CVS Health is seeking a Care Management Associate for the Engagement Outreach Hub to coordinate healthcare services via telephonic outreach and enrollment. You will connect eligible members to care managers and support care plan implementation.

The role blends sales, health navigation, and health-plan support, requiring strong communication and organization. Work hours are standard business days with potential flexibility.