Media Systems Technician

TeamPeople; Washington; On-site; USD 50,000 - 70,000; Full time

Job summary

TeamPeople is seeking an AV Technician to provide daily technical support in conference room settings and via the AV Service Desk. The role supports a team of technicians servicing high-end conferencing and aims to advance multimedia skills through ongoing training.

You will set up, operate and troubleshoot conference room systems, assist with videoconferencing and presentations, and respond to client calls while ensuring smooth audio-visual experiences for meetings and events.

Qualifications

• Bachelor’s degree or technical training with electronics and related experience.
• 3+ years of experience in setup, operation and troubleshooting of conference rooms, auditoriums, theaters/hotels or broadcast environments.
• Experience with Polycom/Cisco videoconferencing equipment and SI systems.

Responsibilities

• Set up, operate and strike conference room systems including microphones, sound amplification, displays, projection systems and control systems.
• Assist Service Desk by responding to client calls and monitoring conference room systems remotely.
• Verify, test, troubleshoot and monitor videoconference connections during meetings.

Skills

AV industry practices

Microphone systems

Videoconferencing equipment

English communication

Troubleshooting

Field experience

Education

Bachelor’s Degree in Communications or related field

Technical school training in electronics

Tools

Hand and power tools

Remote desktop software

Job description

Provide daily technical support to clients in conference room settings and via the AV Service Desk; provide assistance to a team of technicians servicing high‑end conferencing with the goal advancing multimedia skills through ongoing training.

Duties & Responsibilities

• Set up, operate and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming.
• Assist Service Desk operations by responding to client calls, monitoring conference room systems via remote desktop software and web cameras and testing video conferences with AV technicians from Tier 1, centrally managed rooms.
• Verify, test, troubleshoot and monitor videoconference connections prior to and during meetings.
• Ability to set up PowerPoint presentations, connecting laptop and desktop computers with display interfaces to portable and data projectors; able to correctly size and adjust a data image on‑screen.
• Ability to set up standard audio systems consisting of microphones, mixer, amplifier, and speakers and adjust system for good speech level with no feedback.
• Ability to set up, playback and record from a variety of video and audio sources.
• Understand signal flow and be able to provide basic troubleshooting for audiovisual equipment.
• Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise.
• Other duties as assigned.

Skills & Qualifications

• Good knowledge of current AV & VC industry practices, standards and procedures.
• Experience with with microphone systems, digital audio consoles, Polycom and Cisco videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems.
• Skilled with hand and power tools.
• Solid work ethic; interest and enthusiasm for growing skills in the media industry.
• Additional production skills such as audio recording, camera operation, editing, or field experience are desirable.
• Ability to read, speak and effectively communicate in the English language.
• Ability to thrive in a multicultural and multilingual environment.
• Candidate must be willing to undergo background check.
• The duties of this position require the ability to bend, kneel, crawl, climb ladders and to stand for long periods of time.
• Candidate must be capable of working at heights and have good balance.
• Candidate may be required to lift heavy equipment up to 50 pounds.
• Adverse conditions may include noise and dust.

Education & Experience

• Bachelor’s Degree in Communications, Audio/Electronic Engineering or related field preferred; or Technical school training with electronics training and related experience.
• 3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environment.

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.