Event Support Specialist II

TeamPeople; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Job summary

TeamPeople seeks an experienced audiovisual operations professional to support multi-media systems and events across campus and off-site venues. You will troubleshoot, set up, and maintain audio/visual equipment, ensuring high-quality production during major events and corporate communications.

The role requires strong technical and administrative skills, customer-focused service, and the ability to work with executives. Excellence in project coordination and vendor collaboration is essential.

Qualifications

• Must have strong technical and administrative skills.
• Self-motivated with a focus on quality customer service.
• Able to interact professionally with executives and dignitaries.
• Highly organized with the ability to multitask effectively.
• Empathic communicator who understands customer perspectives.
• Proficient on Mac and PC platforms and MS Office.
• Familiar with software for job tracking, trouble tickets, and video networks.

Responsibilities

• Provide operational support and leadership for multi-media systems and events.
• Troubleshoot, deliver, set up, and maintain AV equipment for on/off campus events.
• Support live production, video conferencing, and post-production tasks as needed.
• Manage scheduling of resources and coordination with vendors for major events.
• Train and mentor event support team members and collaborate with leadership.

Skills

Technical skills

Self-motivated

Executive interaction

Organized multitasking

Empathic communicator

Mac & PC proficient

Office software

Video network software

Education

High School diploma/GED

Associate's degree

Bachelor's degree in Media/Business Communications

Tools

Video & AV equipment

Job description

Provides operational support and leadership to the unit for our client's multi-media systems and customers.

Duties & Responsibilities

• Equipment trouble-shooting, deliveries and setup, basic equipment maintenance, multi-media technology displays, support for on and off campus multi-media events, audio and video systems, audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies.
• May provide trouble-shooting and help desk support for event support customers, master control operations, off-campus multi-media event support, live and post video production services (lighting, audio, recording, directing, editing, and media duplication for internal and external use) and on-call support for video-on-demand, and other business domains as determined by the needs of the institution.
• Demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations).
• Must possess a high level of technical expertise and excellent customer service skills.
• Participates in making recommendations on room design and audiovisual equipment purchases.
• Provides and manages the planning and coordination for internal and external major events in designated areas of responsibility that include, but are not limited to, customer support, videoconferencing, meeting support, major events and productions, manages all aspects of off-site and on-site courses that meet accreditation requirements for medical staff as well as large auditorium events in support of very high-level corporate communications by CEO and other executive leadership.
• Utilizes knowledge and expertise to serve as a division and institutional resource for multi-media technologies.
• May be asked to represent the division, section, or work unit in a consultative and collaborative role on various project teams.
• May also be responsible for scheduling of resources, personnel, equipment, coordinating with vendors for major events. Provides training and mentorship to other event support team members as directed by manager.
• Works closely with the Event Support leadership in planning unit strategies, setting goals and objectives and drafting operational solutions for the Event Support team.
• Incumbents are expected to stay current in all existing and emerging presentation technologies (hardware, software, equipment, etc.) and will be required to complete job-related mandatory training and education requirements.
• May assist with other responsibilities as determined by manager and workload.

Skills & Qualifications

• High level technical and administrative skills are required for performing these services and any other business domains as determined by the needs of the institution.
• Must be self-driven, results-oriented, with a positive outlook, and a clear focus on high quality and customer service satisfaction.
• A natural forward thinker who critically assesses own performance.
• Demonstrated ability to be professional, credible, and comfortable in dealing with executives and dignitaries, as well as being reliable, tolerant, and determined. Incumbent must be highly organized, motivated, and able to effectively manage several tasks simultaneously.
• Demonstrated ability to be an empathic communicator and understand the customer's perspective.
• Demonstrated ability to work independently and problem solve complex issues. Demonstrated ability to proficiently use Mac & PC computer platforms, operating systems, and Microsoft Office products.
• Demonstrated proficiency with or ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, remote access.

Education & Experience

• High School diploma/GED and nine (9) years of professional employment experience in daily operations within a multi-media or audiovisual/videoconference facility.
• An Associate's degree with seven (7) years of professional employment in daily operations within a multi-media support facility; OR, a Bachelor's degree in Media and/or Business Communications or a related field and five (5) years of professional employment experience in daily operations within a multi-media support facility preferred

Customer Service Commitment:

TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.