Media Services Project Manager

Safran

Brea (CA)

On-site

USD 73,000 - 88,000

Full time

14 days+

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Benefits offered by this job

Home allowance to enhance workspace

Discretionary bonus program

401(k) plan with company match

Paid time off including vacations and personal days

Flexibility with alternative work schedule (9/80)

Job summary

A leading company in IT Services seeks a Media Services Project Manager to oversee account management within the In-Flight Entertainment sector. This role involves liaising with top airlines, coordinating branding efforts, and ensuring project deadlines are met. Applicants should possess a bachelor's degree and relevant industry experience, as well as strong organizational and communication skills.

Qualifications

5-7 years of experience working in similar role.
In-Flight Entertainment industry experience required.
Strong attention to detail and organizational skills.

Responsibilities

Liaise with airlines to design in-flight entertainment experiences.
Manage project schedules and ensure milestones are met.
Coordinate branding and integration processes with cross-functional teams.

Skills

Meticulous file maintenance skills

Working knowledge of QuickBooks

Proficient in Excel

Proficient in Word

Proficient in PowerPoint

Knowledge of Adobe Creative Suite

Education

Bachelor's Degree or equivalent experience in a related field

Tools

Project Management Software

Job description

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The Media Services Project Manager is responsible for all Media Services account management duties, which include managing Entry into Service (EIS) and initial IFE branding activities of the program, and building ongoing relationships to encourage new and repeat business opportunities. A Media Services Project Manager has the ability to identify opportunities to grow existing accounts, including offering new features to customers, as well as ensuring customer feedback and needs are addressed internally. The Media Services Project Manager works in conjunction with Programs, Creative, and SW/Product development to ensure timely deliverables and Tools usability. This individual must be familiar with a variety of the concepts, practices, and procedures within the IFE field, and relies on extensive experience and judgment to plan and accomplish goals. Role is further expanded to include operations and administrative responsibilities to run and lead the department with best practices and works in conjunction with the account manager. The Media Services Project Manager typically reports to a manager or head of a unit/department.

Duties and Responsibilities:

Liaise with the world's leading airlines and lead the design and execution of their passenger's in-flight entertainment experience (PRE EIS)
Have a full understanding of the IFE product, branding design, development and integration process and coordinates the priorities with the branding staff
Report content and branding schedule and delivery updates to the PMO and account managers
May deal with contracts and contract maintenance with customers and content vendors
Responsible for internally driving SVT and Entry into Service deadlines and externally aligning content service providers and airline customers to the same goals
Coordinate with both internal and external cross-functional teams to understand latest features and technical enhancements
Coordinate the customer brand requirements to our Design teams and ensure the proper creation and delivery of brand assets
Develop and maintain departmental operational definitions and procedures
Monitor program schedules and commitments and notify appropriate personnel of possible impacts(s) or change(s)
Act as an internal advocate for the customer by identifying and documenting product requirements for services
Meet agreed upon deadlines for the implementation of services, and prioritize them based on time-to-market and resource availability
Coordinate with both internal and external cross-functional teams to ensure proper milestones and development are aligned
Learn and implement business acumen in order to be able to drive strategy and bring products/services to market
Support Business Development/Sales and Marketing to assist airline with selection of all Media, GUI, and Applications desired for entry into service
Create Presentations and Reports for Program/Executive Management on Media requirements and status
Represent the company during customer and 3rd party provider meetings to properly manage customer media and creative services
Creation of billing templates based on content services agreement
Perform other job-related duties as assigned

Requirements

Bachelor's Degree or equivalent experience in a related field
5-7 years of experience working in similar role
In-Flight Entertainment industry experience
Meticulous file maintenance skills
Proficient, working knowledge of QuickBooks, Excel, Word, PowerPoint, and a Project Management Software program
Knowledge of Adobe Creative Suite
Knowledge of MPAA regulations

Benefits

The starting pay range for this position is $73,000 to $88,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

A home allowance to elevate your home workspace
Discretionary bonus program
Future financial security with a 401(k) program with company match
Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

Seniority level